Field Service Technician

Ingersoll Rand; Hebron Estates (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

Ingersoll Rand is seeking a Field Service Technician to provide field technical support for IR products, delivering customer‑focused, timely service and contributing to 24/7 technical service needs.

This role establishes the field service function as the go‑to source for technical knowledge and supports sales by providing solutions and generating leads, with up to 80% travel from Indiana, Ohio, Wisconsin, Illinois, or Kentucky.

Qualifications

• 3+ years of relevant technical experience (millwright, maintenance, engineering, field service) or equivalent.
• High school diploma or equivalent.
• Valid driver’s license and ability to pass a motor vehicle background check; the role includes an assigned vehicle.

Responsibilities

• Provide technical support during repair or installation of IR equipment at customer sites.
• Ensure safe work practices, report safety incidents, and maintain a zero‑lost-time record.
• Improve customer responsiveness by making sales calls, performing technical walk‑downs, and offering value‑adding solutions.
• Complete service reports, customer call reports, expense reports, and time sheets accurately and on time.
• Suggest process improvements to enhance customer response time and data accuracy.
• Comply with departmental guidelines and procedures to maintain service standards.
• Maintain proficiency with vibration analysis and laser alignment equipment.
• Generate sales leads, update the CRM system, and support global visibility of IR aftermarket.

Skills

Technical field service experience

Strong communication

Independent and team oriented

Safety compliance

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

CRM systems

Job description

Job Title

Field Service Technician

Location

Indiana, Ohio, Wisconsin, Illinois, Kentucky

About Us

Ingersoll Rand has over 160 years of technology leadership, delivering innovative flow creation and life science technologies that increase industrial productivity, efficiency, and sustainability. With more than 80 brands, our products serve life sciences, food and beverage, clean energy, manufacturing, infrastructure, and more.

Job Overview

The Field Service Technician provides field technical support for IR products, delivering customer‑focused, timely service and contributing to the 24/7 technical service needs of customers. This role establishes the field service function as the “go‑to” source for technical knowledge and supports sales by providing solutions and generating leads.

Responsibilities

• Provide technical support during repair or installation of IR equipment at customer sites.
• Ensure safe work practices, report safety incidents, and maintain a zero‑lost-time record.
• Improve customer responsiveness by making sales calls, performing technical walk‑downs, and offering value‑adding solutions.
• Complete service reports, customer call reports, expense reports, and time sheets accurately and on time.
• Suggest process improvements to enhance customer response time and data accuracy.
• Comply with departmental guidelines and procedures to maintain service standards.
• Maintain proficiency with vibration analysis and laser alignment equipment.
• Generate sales leads, update the CRM system, and support global visibility of IR aftermarket.

Requirements

• 3+ years of relevant technical experience (millwright, maintenance, engineering, field service) or equivalent.
• High school diploma or equivalent.
• Valid driver’s license and ability to pass a motor vehicle background check; the role includes an assigned vehicle.

Core Competencies

• Strong interpersonal and communication skills (oral and written).
• Excellent collaboration, time‑management, and organizational skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Ability to resolve conflict, apply critical thinking, and prioritize tasks.
• Highly organized, independent and team‑oriented.
• Integrity and strong ethical standards.
• Strong analytical skills and proficiency in virtual collaboration tools.

Preferences

• Bilingual in Spanish.
• Technical schooling or coursework toward a technical degree.
• Leadership experience and progressive responsibility.
• Experience specifying replacement parts for engineered equipment.
• Industrial sales or technical selling experience.
• Troubleshooting vibration, system, and aerodynamic problems.

Physical Requirements

• Heavy lifting: lift 50‑75 lbs regularly.
• Prolonged standing: 8‑12 hours daily.
• Frequent bending, kneeling, crouching, crawling, and stooping.
• Climbing: ladders, scaffolding, stairs with fall protection.
• Manual dexterity for small tools.
• Awkward positions in tight, cramped spaces.
• Overhead reaching for extended periods.
• Vision: close, color, and depth perception.
• Weather exposure: extreme heat, cold, or rain.
• Driving endurance: long‑hour service vehicle operation.

Travel & Work Arrangements/Requirements

• Remote position; must be based near a major airport in Indiana, Ohio, Wisconsin, Illinois, or Kentucky.
• Up to 80% travel, including possible international travel.

Pay Range

$65,000k – $85,000k annually, based on skills, experience, certifications, licensure, and location.

What We Offer

Comprehensive benefits include health, dental, and vision plans; wellness programs; life insurance; a 401(k) plan; paid time off; and employee stock grant. Our culture emphasizes personal ownership and support for employee health and well‑being.

EEO Statement

Ingersoll Rand is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.