Field Service Technician

Kennedy Industries, Inc.; Maumelle (AR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Life insurance

Paid time off

Vision insurance

Job summary

Haynes Equipment Company seeks a Field Service Technician to place new equipment into operation and diagnose/repair equipment issues. You will travel within the assigned territory, coordinate with the Field Service Manager, and support customers through installation, commissioning, and service teams.

The role requires mechanical/electrical repair skills, relay logic, motor controls, calibration of instrumentation, and strong communication to ensure service quality and safety in the field.

Qualifications

• High school graduate or trade school in mechanical/electronic repair or equivalent.
• On-the-job training provided; prior experience not required.
• Experience with relay logic and motor controls.
• Experience using a volt meter for mA measurement and generation.
• Experience using an Amp Clamp.
• Experience calibrating process instruments.

Responsibilities

• Report status of each service trip to Field Service Manager.
• Meet weekly with Field Service Manager.
• Verify service time with client or notify changes.
• Obtain signed service reports from customers.
• Advise customers to schedule service via Office Service/Manager.
• Obtain daily dispatches from Field Service Manager.
• Limit office time to required meetings and tasks.
• Support company mission, policies and confidentiality.
• Daily travel in assigned territory.
• Perform other duties as required by Field Service Manager.

Skills

Relay logic

Motor controls

Volt meter

mA measurement/generation

Amp clamp

Process instrumentation calibration

On-the-job training

Communication skills

Customer service

Ability to travel (daily)

PC proficiency

Education

High School diploma or trade school

On-the-job training provided

Tools

None

Job description

Haynes Equipment Companyrepresents the top equipment manufacturers in the municipal water and wastewater industry today. In addition to equipment sales, our integration, programming, SCADA, and telemetry offerings make us your most comprehensive partner for any project. Our added value is supported by our capabilities to assist engineers with equipment application design and support equipment installation and commissioning throughout the construction process. We continue to support our equipment and systems installed by providing in-house technical consultation, diagnostic and repair services, and aftermarket parts sales.

Position Summary:

This position is responsible for placing new equipment into operation and determining new and existing equipment problems and the repair of the equipment.

Key Duties and essential functions:

• Report to Field Service Manager the status of each service trip before leaving the service location. Status shall include travel time and mileage, service hours, name of customer contact, parts used or required to complete, if return trip is required, etc.
• Meet weekly with Field Service Manager.
• Contact Client to verify expected time of service or notify any change in time of expected service.
• Obtain a signed service report from Customer with items listed above, if possible.
• Advise Customer to schedule service and contact you through Office Service Manager rather than directly through you.
• Advise Customer to obtain parts information through Service/Parts Department rather than directly through you.
• Obtain daily dispatches from Field Service Manager.
• Service Technician’s office time should be limited to that required to attend weekly Field Service meeting, turn in time sheets, pickup parts, tools, instruments, etc.
• Support the Company’s overall mission, standards, policies and procedures, and confidentiality guidelines.
• Daily travel in assigned territory
• Perform other duties and projects as required by the Field Service Manager and Managing Member.

Haynes Equipment Companyrepresents the top equipment manufacturers in the municipal water and wastewater industry today. In addition to equipment sales, our integration, programming, SCADA, and telemetry offerings make us your most comprehensive partner for any project. Our added value is supported by our capabilities to assist engineers with equipment application design and support equipment installation and commissioning throughout the construction process. We continue to support our equipment and systems installed by providing in-house technical consultation, diagnostic and repair services, and aftermarket parts sales.

Position Summary:

This position is responsible for placing new equipment into operation and determining new and existing equipment problems and the repair of the equipment.

Key Duties and essential functions:

• Report to Field Service Manager the status of each service trip before leaving the service location. Status shall include travel time and mileage, service hours, name of customer contact, parts used or required to complete, if return trip is required, etc.
• Meet weekly with Field Service Manager.
• Contact Client to verify expected time of service or notify any change in time of expected service.
• Obtain a signed service report from Customer with items listed above, if possible.
• Advise Customer to schedule service and contact you through Office Service Manager rather than directly through you.
• Advise Customer to obtain parts information through Service/Parts Department rather than directly through you.
• Obtain daily dispatches from Field Service Manager.
• Service Technician’s office time should be limited to that required to attend weekly Field Service meeting, turn in time sheets, pickup parts, tools, instruments, etc.
• Support the Company’s overall mission, standards, policies and procedures, and confidentiality guidelines.
• Daily travel in assigned territory
• Perform other duties and projects as required by the Field Service Manager and Managing Member.

Supervisory Responsibilities:

• None

Required Qualifications:

• High School graduate, Trade school specializing in mechanical and electronic repair or an equivalent combination of education, training or experience.
• Prior experience not required, on-job training will be provided.
• Experience/Classroom knowledge relay logic and motor controls
• Experience/Classroom using a Volt Meter including mA measurement and mA signal generation
• Experience/Classroom using an Amp Clamp
• Experience/Classroom programming/calibrating process instruments.

Preferred Qualifications:

• Experience/Classroom troubleshooting PLC logic or development of PLC logic
• Experience/Classroom troubleshooting, programming and/or repairing Variable Frequency Drives
• Mechanical knowledge i.e. Pumps
• Hydraulic knowledge i.e. liquid/gas process
• Demonstrate knowledge and expertise of basic mechanical and electrical evaluation and repair.
• Good verbal and written communication skills.
• Good interpersonal skills: able to work well with a wide range of people.
• Strong organizational and time management skills.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Good follow through on projects and deliverables.
• Good analytical skills.
• Good problem-solving skills.
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
• Strong sense of customer service.
• Proficiency with personal computer.
• Able and willing to continue business and human resources knowledge development.

Physical Demands and Work Environment:

This work requires the following physical activities:

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting (up to 150 pounds equipment, supplies or tools).
• Normal office and field (outdoors) environment.
• Daily travel in Oklahoma
• Some overnight travel up to 3 consecutive nights

This position has been designated as safety-sensitive because the individual performs duties that directly affect the health and safety of the employee, coworkers, customers, and the general public.

These duties may include, but are not limited to:

• Operate and maintain pumps, valves, and process control systems.

• Operate DOT-regulated vehicles and heavy equipment (e.g., crane trucks, trailers).

• Required to comply with FMCSA drug and alcohol testing if operating CDL-class vehicles.

• Work in confined spaces, trenches, and at heights.

• Participate in or supervise entry into tanks, manholes, or vaults.

• Must monitor gas levels, entry permits, and rescue procedures.
• Handle hazardous chemicals and pressurized systems.

Employees in this role are subject to:

• Drug and alcohol testing under federal and/or company policies.
• Fitness-for-duty evaluations as required.
• Strict adherence to safety policies and standard operating procedures.

Benefits:

• Healthinsurance
• 401(k)
• Dentalinsurance
• Lifeinsurance
• Paidtimeoff
• Visioninsurance

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

#HaynesEquipmentCo

#LI-Onsite

#LI-GL

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.