Field Service Technician

WOW!; Madison Heights (MI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

PTO

Paid holidays

Tuition reimbursement

Broadband discounts

Tools provided

Uniforms

Career growth

Job summary

WOW! is hiring a Field Service Technician to install, troubleshoot, and support WOW!'s internet, phone, and video services in customer homes and small businesses.

You will educate customers, perform installations, relocations, upgrades, and service changes in assigned neighborhoods, and maintain accurate work orders. You should be comfortable using hand tools and testing equipment, work independently outdoors and indoors, and meet physical requirements.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and manage priorities.
• Comfort using hand tools and testing equipment.
• Valid driver’s license and good driving record.

Responsibilities

• Install, maintain, and troubleshoot WOW! services in customer homes.
• Install and relocate outlets, modems, wiring, and related equipment.
• Troubleshoot service issues from customer equipment to the network tap.
• Test signal levels, performance, and diagnose degradations.
• Educate customers on how to use equipment and services.
• Complete work orders and service records.
• Follow safety standards and maintain tools and vehicle.
• Assist other employees as needed.

Skills

Customer service

Communication

Independence

Hand tools

Testing equipment

Mobile apps

Driver’s license

Job description

WOW is Hiring a Field Service Technician!Power Up Your Career—New Competitive Pay Rate!!Ready to build a career where no two days are the same? Join WOW! as a Field Service Technician and help connect customers to the internet, entertainment, and communication services they rely on every day.This is a hands-on, customer-facing role for someone who enjoys solving problems, working independently, and being out in the field instead of behind a desk. You’ll install and troubleshoot services, educate customers, and help deliver the reliable experience WOW! is known for.Why You’ll Love Working at WOW!$21.50- $25.50 per hour- Depending on skills and experiencePerformance bonuses that reward your contributionsComprehensive benefits, including medical, dental, and vision coverage401(k) with company matchPaid time off and paid holidaysTuition reimbursementEmployee broadband discounts for employees living in a WOW! service areaCompany-provided tools and professional uniformsCareer growth opportunities with a growing organizationWhat You’ll DoAs a Field Service Technician, you’ll work in assigned neighborhoods to install, maintain, and troubleshoot WOW! internet, phone, and video services. Your responsibilities will include:Completing new installations, reconnections, disconnections, upgrades, downgrades, and service changesInstalling and relocating outlets, modems, converters, wiring, and related equipmentTroubleshooting service issues from the customer’s equipment to the network tapTesting, maintaining, splicing, repairing, and replacing coaxial cable and related componentsPerforming network troubleshooting, including ping tests, traceroutes, and speed testsChecking signal levels, picture quality, voltage, and system performanceIdentifying and correcting causes of signal degradation or service interruptionsEducating customers on how to properly use their equipment and servicesMonitoring and repairing system, drop, and in-home signal leakageMaintaining system security by securing unused ports, drops, and pedestalsCompleting work orders, service records, logs, and reportsMaintaining assigned tools, equipment, inventory, and company vehicleFollowing WOW!, FCC, NESC, and OSHA safety and technical standardsDelivering friendly, professional, and dependable customer serviceSupporting and training other employees when neededCompleting other duties as assignedWhat You’ll BringStrong customer service and communication skills, including the ability to explain technical information in an easy-to-understand wayThe ability to work independently, manage priorities, and respond to time-sensitive issuesComfort using hand tools, testing equipment, and mobile applicationsThe ability to accurately maintain records, work orders, and service documentationThe ability to read maps and navigate assigned service areasAvailability to work a flexible schedule, including evenings, weekends, and on-call shiftsA valid driver’s license and a good driving recordExperience using signal level meters, volt-OHM meters, spectrum analyzers, or similar testing equipment is helpful.Physical Requirements and Working ConditionsThis is an active, hands-on position performed indoors and outdoors in a variety of environments. You must be able to:Stand and walk for extended periods across different types of terrainWork outdoors in varying weather conditions and temperaturesCarry, climb, and safely operate an extension ladder approximately 28 feet long and weighing up to 75 poundsLift and carry up to 90 poundsWork at elevated heights, including roofs and utility polesWork in tight or poorly ventilated spaces, including attics and crawl spacesBend, twist, kneel, crouch, crawl, reach, push, pull, and graspSafely use drills, hammers, wrenches, screwdrivers, and other hand toolsWork with small components and distinguish between different wire sizes and colorsUse close and peripheral vision and adjust visual focusWork in environments that may contain dust, dirt, noise, insects, or cleaning solutionsWork safely near power lines and electrical equipmentSafely operate a company vehicleMeet the physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipmentWOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran