Field Service Technician

Wide Open West; Lanett (AL); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Performance bonuses

Medical, dental, and vision

401(k) with company match

Paid time off

Tuition reimbursement

Broadband discounts

Tools provided and uniforms

Career growth opportunities

Job summary

Wide Open West is seeking a Field Service Technician in Lanett, AL to install, troubleshoot, and maintain internet, entertainment, and communications services for customers. You will work in the field, educate customers, and ensure a reliable customer experience with strong problem-solving skills.

This role requires independent work, flexible hours including nights and weekends, and a focus on safety and customer satisfaction.

Qualifications

• Excellent customer service and clear communication with customers.
• Ability to work independently and manage competing priorities.
• Comfort using hand tools and testing equipment in field settings.
• Willingness to work flexible hours, including evenings and weekends.
• Valid driver's license with clean driving record.
• Experience diagnosing and solving service issues in customer premises.

Responsibilities

• Complete new installations, reconnections, upgrades, and service changes.
• Install and relocate outlets, modems, converters, wiring, and related equipment.
• Troubleshoot service issues from customer equipment to the network tap.
• Test and maintain coaxial cable and related components.
• Perform network troubleshooting with ping tests and traceroutes.
• Check signal levels, picture quality, voltage, and system performance.
• Identify causes of signal degradation or service interruptions and fix them.
• Educate customers on equipment and services usage.
• Monitor and repair in-home signal leakage and system security.
• Complete work orders, service records, and reports.
• Maintain tools, equipment, inventory, and company vehicle.
• Follow safety and technical standards (FCC, NESC, OSHA).
• Provide friendly, professional, and dependable customer service.

Skills

Customer service

Communication

Independence

Time management

Driver's license

Troubleshooting

Navigation

Tools

Signal level meters

Volt-Ohm meters

Spectrum analyzers

Job description

Field Service TechnicianPower Up Your Career-New Competitive Pay Rate!

Ready to build a career where no two days are the same? Join WOW! as a Field Service Technician and help connect customers to the internet, entertainment, and communication services they rely on every day. This is a hands‑on, customer‑facing role for someone who enjoys solving problems, working independently, and being out in the field instead of behind a desk. You'll install and troubleshoot services, educate customers, and help deliver the reliable experience WOW! is known for.

Why You’ll Love Working at WOW!

• Performance bonuses that reward your contributions
• Comprehensive benefits, including medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Tuition reimbursement
• Employee broadband discounts for employees living in a WOW! service area
• Company‑provided tools and professional uniforms
• Career growth opportunities with a growing organization

What You’ll Do

• Completing new installations, reconnections, disconnections, upgrades, downgrades, and service changes
• Installing and relocating outlets, modems, converters, wiring, and related equipment
• Troubleshooting service issues from the customer’s equipment to the network tap
• Testing, maintaining, splicing, repairing, and replacing coaxial cable and related components
• Performing network troubleshooting, including ping tests, traceroutes, and speed tests
• Checking signal levels, picture quality, voltage, and system performance
• Identifying and correcting causes of signal degradation or service interruptions
• Educating customers on how to properly use their equipment and services
• Monitoring and repairing system, drop, and in‑home signal leakage
• Maintaining system security by securing unused ports, drops, and pedestals
• Completing work orders, service records, logs, and reports
• Maintaining assigned tools, equipment, inventory, and company vehicle
• Following WOW!, FCC, NESC, and OSHA safety and technical standards
• Delivering friendly, professional, and dependable customer service
• Supporting and training other employees when needed
• Completing other duties as assigned

What You’ll Bring

• Strong customer service and communication skills, including the ability to explain technical information in an easy‑to‑understand way
• The ability to work independently, manage priorities, and respond to time‑sensitive issues
• Comfort using hand tools, testing equipment, and mobile applications
• The ability to accurately maintain records, work orders, and service documentation
• The ability to read maps and navigate assigned service areas
• Availability to work a flexible schedule, including evenings, weekends, and on‑call shifts
• A valid driver’s license and a good driving record
• Experience using signal level meters, volt‑OHM meters, spectrum analyzers, or similar testing equipment is helpful

Physical Requirements and Working Conditions

• Stand and walk for extended periods across different types of terrain
• Work outdoors in varying weather conditions and temperatures
• Carry, climb, and safely operate an extension ladder approximately 28 feet long and weighing up to 75 pounds
• Lift and carry up to 90 pounds
• Work at elevated heights, including roofs and utility poles
• Work in tight or poorly ventilated spaces, including attics and crawl spaces
• Bend, twist, kneel, crouch, crawl, reach, push, pull, and grasp
• Safely use drills, hammers, wrenches, screwdrivers, and other hand tools
• Work with small components and distinguish between different wire sizes and colors
• Use close and peripheral vision and adjust visual focus
• Work in environments that may contain dust, dirt, noise, insects, or cleaning solutions
• Work safely near power lines and electrical equipment
• Safely operate a company vehicle
• Meet the physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipment

WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran