Field Service Technician

The Manitowoc Company; Lee's Summit (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team as a Field Service Technician, where you'll troubleshoot and repair heavy equipment while providing exceptional service to customers. This full-time role offers a blend of onsite and fieldwork, requiring mechanical expertise in hydraulics and electrical systems. Enjoy a competitive benefits package, including a sign-on bonus and opportunities for continuing education. Embrace a challenging yet rewarding environment where your skills will be valued and developed. If you're passionate about heavy machinery and customer service, this is the perfect opportunity to advance your career in a supportive and engaging workplace.

Benefits

Sign-on bonus

Tool reimbursement program

401(k) with benefits

Tuition reimbursement

Paid parental leave

Vacation and holiday pay

Team building events

Scholarship program

Qualifications

• 2 years of experience in field service of heavy equipment required.
• Strong mechanical aptitude and technical understanding of hydraulics.

Responsibilities

• Troubleshoot and diagnose problems on heavy equipment.
• Provide timely service and maintain customer communication.
• Complete necessary paperwork and order parts for repairs.

Skills

Hydraulics knowledge

Electrical systems knowledge

Mechanical aptitude

Basic math skills

Ability to read schematics

Experience with heavy equipment

Education

Technical college degree

On-the-job training

Tools

Hand tools

Plasma cutter

Oxygen/acetylene torch

Job description

Aspen Field Service Technicians are responsible for troubleshooting and diagnosing problems on various types of heavy equipment to make necessary repairs. Additionally, this would include all aspects of providing end-user customers with a timely and efficient service experience. Work location is split between onsite at the Aspen Branch and in the field at customer locations. Fieldwork is accessed via company supplied trucks and at times may require overnight travel. Field technicians are expected to keep knowledge/skills updated by attendance at factory training courses.

Aspen Equipment has multiple openings at our branches across the U.S., including but not limited to:

• Bloomington, MN
• Omaha, NE
• Lee’s Summit, MO
• Ankeny, IA
• Davenport, IA

*Candidates hired for this role will receive a $3,500 sign-on bonus, payable after 90 days continuous service. Non-bargaining employees are eligible for our Tool Reimbursement Program of up to $1,500 per calendar year. Relocation assistance may also be available to those who qualify.

ESSENTIAL JOB FUNCTIONS:

• Troubleshoot problems on various pieces of equipment based on customer explanation.
• Diagnose the problem using knowledge of hydraulics and electronics repair.
• Operate hand tools & equipment.
• Initiate ordering of necessary parts to make the repairs.
• Complete required paperwork.
• Check that all functions are correct.
• Check for leaks and loose fittings.
• Check that tolerances and torque specs are correct.
• Test pressures and record them on the test sheet.
• Communicate with supervisor when there are problems on a job.
• Assist in scheduling daily tasks and promote future work to meet utilization requirements.
• Will have direct customer interaction and communication.
• Make recommendations for changes in procedure or job functions that are considered to be in the general interest.
• Perform other job-related duties assigned by management.

JOB REQUIREMENTS:

• Must be able to meet requirements of FMCSA to operate a Commercial Motor Vehicle (CMV).
• Strong mechanical aptitude – technical understanding of hydraulics, electrical and primary functions of a broad range of equipment used in our industry.
• Knowledge of basic hydraulics and 12-volt electrical systems.
• Knowledge of wiring stop/start systems and ability to use programmer.
• Knowledge of sizes of fittings and hydraulic hoses.
• Able to operate saw for cutting steel.
• Able to operate plasma cutter.
• Able to use oxygen/acetylene torch.
• Ability to adjust pressures and reliefs.
• Basic math skills.
• Ability to read and understand electrical and hydraulic schematics.
• Mechanical design and/or practical experience in hydraulics, structural or mechanical layout.
• High level of Mechanical Aptitude: Ability to understand fundamentals of mechanical systems as related to the commercial truck industry.
• Technical college degree desired, or structured on-the-job training program successfully completed.
• 2 years’ experience in field service of heavy equipment.

HEALTH & SAFETY REQUIREMENTS:

• Perform job functions in a safe manner.
• Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.
• Know and follow established job specific and facility wide safety and health procedures and rules.
• Actively participate in safety and health training and demonstrate competency based on training received.
• Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.
• Have the ability to obtain a DOT card.

WORKING CONDITIONS:

This is a full-time position with typical working hours between 7:00 AM to 4:00 PM Monday through Friday. Overtime and weekend work may be possible based on business conditions. Shift start and end times may vary slightly.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be required to work in an environment with exposure to elements such as extreme temperatures and various weather conditions, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. While performing the duties of this job, the employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and/or moving of up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.

BENEFITS:

• Competitive total rewards package including benefits and 401(k) beginning day one of employment.
• Continuing education and training opportunities; tuition reimbursement for those who qualify.
• Vacation and Holiday Pay.
• Paid Parental Leave.
• Team building, engagement events, and community involvement.
• Scholarship Program.
• And much more!