Field Service Technician

Truno Retail Technology Solution, Inc.; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and Supplemental Insurance

Pet insurance

Short/Long term disability

Paid holidays

Paid vacation and sick time

Paid birthday

401k with 4% company match

Job summary

TRUNO Retail Technology Solutions seeks a POS Field Service Technician to ensure timely responses to service requests at customer sites within the assigned territory. You will troubleshoot and repair POS hardware and related devices, and perform thorough testing to confirm proper operation.

The role requires maintaining spare parts inventory, documenting activities accurately, and delivering professional service to store personnel.

Qualifications

• Associates degree in IT or related field preferred.
• At least 1 year of technology service experience preferred.
• Retail experience preferred.
• Familiar with Windows and Microsoft Office.
• Experience with electronics/technology hardware preferred.
• Excellent customer service and communication skills.
• Ability to troubleshoot and repair in-store equipment.

Responsibilities

• Respond to service requests timely, keep customer updated, document details, and account for parts/equipment used.
• Interact with store personnel and Truno team positively and clearly.
• Maintain regular hours, with after-hours availability when needed.
• Travel within ~150 miles, limited overnight travel.
• Troubleshoot, isolate faults, repair, and test in-store equipment.
• Use basic hand tools and test equipment as needed.
• Provide preventative maintenance to POS equipment and other hardware.
• Configure software/hardware, and perform installs/upgrades as needed.
• Maintain professional appearance and conduct.
• Maintain confidentiality and adhere to policies.
• Manage company resources including vehicle, credit card, fuel, and tools.
• Maintain knowledge on equipment sold and supported in territory.
• Take on additional duties as needed.

Skills

Customer service

Break/Fix skills

PC operations

Communication

Networks & Wireless

Hand tools & test equipment

Independent work

Multi-tasking

Prioritization under pressure

Confidentiality

Detail oriented

Organizational skills

Windows & Office familiarity

Retail experience

CompTIA A+

CompTIA Network+

Industry Certifications

Education

Associates in IT or related field

Job description

The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any POS hardware, as well as additional hardware, issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. Additional hardware may include laser printers, meat scales, and wrappers, network equipment, etc. The POS Field Service Technician is responsible to maintain current accurate spare parts/equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.

RESPONSIBILITIES

Someone in this position at TRUNO will:

• Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately with comprehensive details, as well as ensure any parts/equipment used are appropriately accounted for
• Interact with store personnel and Truno team in a positive manner and easy to understand by the people being communicated with
• Maintain ability to work regular hours, as well as after-hours availability when needed
• Willing to travel when needed, typically within a 150-mile radius, limited overnight travel
• Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for
• Able to use tools, including basic power tools, in the performance of assigned duties
• Provide preventative maintenance to customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.
• Perform basic configuration of software and hardware, and perform installs and upgrades, as needed
• Organized, well prepared, and maintain professional appearance and conduct
• Maintain strict confidentiality and adhere to company policies
• Adhere to specific deadlines and timelines
• Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.
• Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory
• Additional duties and responsibilities as needed

QUALIFICATIONS

Someone in this position at TRUNO should have:

Education

Associates Degree in Information Technology or related Technology Field (Preferred)

Experience

• Minimum 1 year of experience in technology service (Preferred)
• Prior retail experience (Preferred)
• Familiarity with Windows and Microsoft Office (Required)
• Practical experience with electronics/technology hardware (Preferred)

Licenses & Certifications

• CompTIA A+ Certification (Preferred)
• CompTIA Network+ Certification (Preferred)
• Industry-Specific Certifications (Preferred)

Skills & Knowledge (required)

• Exceptional customer service orientation (Required)
• Basic Break/Fix Computer skills (Required)
• Basic PC operations/software knowledge (Required)
• Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand (Required)
• Understanding of Networks and Wireless devices (Preferred)
• Proficient with use of common hand tools and basic test equipment (Required)
• Ability to work independently, as well as in a team environment (Required)
• Capable of multi-tasking, with ability to think, learn, and solve problems quickly (Required)
• Ability to effectively prioritize and execute tasks in a high-pressure environment (Required)
• Confidentiality and integrity (Required)
• Detail oriented (Required)
• Organizational skills (Required)

Benefits

• Medical
• Dental
• Vision
• Life and Supplemental Insurance
• Pet insurance
• Short/Long term disability
• Paid holidays
• Paid vacation and sick time
• Paid birthday
• 401k with 4% company match

Employment Type

• Full-Time

We are an e-verify employer.

About TRUNO Retail Technology Solutions:

For more than 40 years, Truno has been partnering with grocery retailers to identify the technologies they need to help them navigate an industry that’s ever-changing and increasingly competitive. Truno offers point-of-sale systems and an integrated suite of technologies that can help grocery stores reduce costs, extend the life of technology investments, run more smoothly, and improve customer service.