Field Service Technician

Truno; San Bernardino (CA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance (plus supplemental)

Pet insurance

Short/Long term disability

Paid holidays

Paid vacation and sick time

Paid birthday

401k with 4% match

Job summary

TRUNO seeks a POS Field Service Technician to service customer sites within the assigned territory. You will troubleshoot, repair, and test POS hardware, printers, scales, wrappers, and network equipment, documenting every step thoroughly.

Travel up to 150 miles with limited overnight stays, maintain up-to-date spare parts inventory, and provide preventative maintenance. Strong customer service and professional conduct are essential for success at TRUNO.

Qualifications

• Associates Degree in IT or related field is preferred.
• Minimum 1 year of technology service experience is preferred.
• Familiarity with Windows and Microsoft Office is required.
• Practical experience with electronics/technology hardware is preferred.

Responsibilities

• Respond to service requests promptly with clear, detailed updates.
• Interact with store personnel and Truno team in a positive, understandable manner.
• Maintain ability to work regular hours and after-hours when needed.
• Travel within ~150 miles with limited overnight stays.
• Troubleshoot, fault isolate, repair, and test in-store equipment.
• Use basic power tools during duties as needed.
• Provide preventative maintenance to in-store POS equipment and related hardware.
• Configure software/hardware and perform installs/upgrades as needed.

Skills

Exceptional customer service

Basic break/fix skills

Basic PC operations

Excellent communication

Network/Wireless understanding

Hand tools/test equipment

Independent worker

Multitasking

Prioritizing under pressure

Confidentiality/Integrity

Organizational skills

Education

Associates Degree in IT or related field

Tools

CompTIA A+ Certification

CompTIA Network+ Certification

Industry-Specific Certifications

Job description

The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any POS hardware, as well as additional hardware, issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. Additional hardware may include laser printers, meat scales, and wrappers, network equipment, etc. The POS Field Service Technician is responsible to maintain current accurate spare parts/equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.

RESPONSIBILITIES

Someone in this position at TRUNO will:

• Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately with comprehensive details, as well as ensure any parts/equipment used are appropriately accounted for
• Interact with store personnel and Truno team in a positive manner and easy to understand by the people being communicated with
• Maintain ability to work regular hours, as well as after-hours availability when needed
• Willing to travel when needed, typically within a 150-mile radius, limited overnight travel
• Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for
• Able to use tools, including basic power tools, in the performance of assigned duties
• Provide preventative maintenance to customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.
• Perform basic configuration of software and hardware, and perform installs and upgrades, as needed
• Organized, well prepared, and maintain professional appearance and conduct
• Maintain strict confidentiality and adhere to company policies
• Adhere to specific deadlines and timelines
• Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.
• Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory
• Additional duties and responsibilities as needed

QUALIFICATIONS

Someone in this position at TRUNO should have:

Education

Associates Degree in Information Technology or related Technology Field (Preferred)

Experience

• Minimum 1 year of experience in technology service (Preferred)
• Prior retail experience (Preferred)
• Familiarity with Windows and Microsoft Office (Required)
• Practical experience with electronics/technology hardware (Preferred)

Licenses & Certifications

• CompTIA A+ Certification (Preferred)
• CompTIA Network+ Certification (Preferred)
• Industry-Specific Certifications (Preferred)

Skills & Knowledge (required)

• Exceptional customer service orientation (Required)
• Basic Break/Fix Computer skills (Required)
• Basic PC operations/software knowledge (Required)
• Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand (Required)
• Understanding of Networks and Wireless devices (Preferred)
• Proficient with use of common hand tools and basic test equipment (Required)
• Ability to work independently, as well as in a team environment (Required)
• Capable of multi-tasking, with ability to think, learn, and solve problems quickly (Required)
• Ability to effectively prioritize and execute tasks in a high-pressure environment (Required)
• Confidentiality and integrity (Required)
• Detail oriented (Required)
• Organizational skills (Required)

Benefits

• Medical
• Dental
• Vision
• Life and Supplemental Insurance
• Pet insurance
• Short/Long term disability
• Paid holidays
• Paid vacation and sick time
• Paid birthday
• 401k with 4% company match

Employment Type

• Full-Time

We are an e-verify employer.

About TRUNO Retail Technology Solutions:

For more than 40 years, Truno has been partnering with grocery retailers to identify the technologies they need to help them navigate an industry that’s ever-changing and increasingly competitive. Truno offers point-of-sale systems and an integrated suite of technologies that can help grocery stores reduce costs, extend the life of technology investments, run more smoothly, and improve customer service.