Field Service Technician

Kirby Risk; Lafayette (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, RX, Dental, and Vision insurance

401(k) with company match & Profit Sharing

Paid Time Off (PTO)

Job summary

Kirby Risk is seeking a Field Service Technician in Lafayette, IN to deliver predictive maintenance services and technical support. The technician will troubleshoot, provide recommendations, and engage in emergency service calls post-training.

The ideal candidate will possess relevant technical coursework or experience, strong communication skills, and a commitment to ongoing learning. The position offers a comprehensive benefits package including medical, dental, and 401(k) plans.

Qualifications

• Minimum 21 years of age.
• Understanding of electrical wiring principles and mechanical systems.
• Ability to manage multiple tasks and meet deadlines.
• Continuous learner with ability to retain technical training.

Responsibilities

• Perform on-site troubleshooting and diagnostics.
• Conduct predictive and preventative maintenance services.
• Provide ongoing technical support after repair services.
• Document all service calls for accurate billing.

Skills

Strong interpersonal communication

Customer service skills

Attention to detail

Proficiency with computers

Solid math skills

Education

College-level coursework or 2+ years relevant experience

Trade/technical school certification or equivalent experience

Job description

Field Service Technician – Lafayette, IN

At Kirby Risk Mechanical Solutions & Service, our Field Service Technicians play a vital role in delivering predictive and preventative maintenance services that help customers prevent failures, extend equipment life, and keep their facilities operating safely and efficiently.

What You’ll Do as a Field Service Technician

• Participate in the emergency service on call rotation upon completing the initial training period
• Perform on-site troubleshooting and diagnostics across various customer environments
• Conduct predictive and preventative maintenance services including vibration analysis, laser alignment, oil analysis, infra-red thermography, dynamic balancing, and VFD startups
• Provide ongoing technical support after repair services are completed
• Present detailed service findings and recommendations for customer review and approval
• Coordinate job flow with customers and internal MSS scheduling teams
• Document all service calls for accurate and timely billing
• Track results and success metrics for implemented programs
• Maintain professionalism in all customer and vendor interactions
• Pursue ongoing education to stay current with MSS technologies and applications
• Support on-call and after-hours service rotations

What Makes You a Great Fit

• College-level coursework or 2+ years relevant experience
• Trade/technical school certification or equivalent hands‑on experience
• Minimum 21 years of age
• Understanding of electrical wiring principles and mechanical systems
• Strong interpersonal communication and customer service skills
• Solid math skills and strong attention to detail
• Ability to manage multiple tasks, meet deadlines, work independently, and think critically
• Continuous learner with ability to retain technical training and skill development
• Proficiency with computers; Microsoft Office preferred

What To Expect In This Role

• Ability to push, pull, carry, lift up to 50 lbs. and adapt to varied work environments
• After completing the initial training period, you will be required to participate in the emergency service on call rotation
• Ability to sit, stand, crouch, and walk for extended periods of time
• Frequent use of hands for tools, equipment, and documentation
• Travel required (daily, with occasional overnight)
• Schedule: Monday–Friday, 7am‑4pm, with occasional on‑call needs

Benefits That Work For You

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

Equal Opportunity Employer

A Safe Workplace is a Drug-Free Workplace