Field Service Technician

Korn Ferry; Louisville (KY); On-site; USD 35,817 - 46,838; Full time

Job summary

A leading recruitment firm is seeking a Field Service Technician in Louisville, KY. This role involves diagnosing and maintaining industrial equipment with a focus on excellent customer service. Candidates should have at least 4 years of US Military experience related to mechanics/electrical and strong diagnostic skills. Full-time opportunity with room for career growth and local travel.

Qualifications

• Minimum 4 years of US Military experience required.
• Strong knowledge of machine diagnostics and technical drawings is essential.
• Experience with customer service and communication skills is necessary.

Responsibilities

• Diagnose, repair, and maintain industrial equipment.
• Conduct preventative maintenance and inspections of machinery.
• Communicate effectively with customers regarding repairs and estimates.

Skills

Machine diagnostics

Customer service

Communication

Education

US Military experience (Mechanical/Electrical MOS)

Tools

Forklifts

Industrial machinery

Job description

Overview

Base pay range: $26.00/hr - $34.00/hr. This range is provided by Korn Ferry. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Korn Ferry Military Division has partnered with our client on their search for a Field Service Technician in Louisville, KY. This is a fantastic opportunity to join a rapidly growing company with nationwide locations that invests heavily in its workforce. There is unlimited room for career growth through on-site, factory-approved, computer-based and classroom training (to include training on forklift repair, if you can bring a solid Mechanical background to the table!).

Role is 90% in the field with real-time troubleshooting – local travel only, home nightly.

What You Will Do

• Diagnose, repair and maintain a variety of industrial equipment. Perform maintenance on newer battery-powered equipment, as well as traditional diesel and gasoline industrial machinery; conduct diagnostics to identify equipment malfunctions; troubleshoot issues.
• Interpret schematics, drawings, and technical manuals related to forklifts and other various construction equipment.
• Will conduct preventative maintenance and inspections; address any issues as needed.
• Communicate repair needs, provide estimates, and explain completed work to customers. Deliver exceptional customer service, ensure satisfaction and work with professionalism at all times.
• Maintain a clean and professional service van; report maintenance needs promptly.

Education and Work Experience

• Must have at least 4 years of US Military experience (Mechanical/Electrical MOS required)
• Strong knowledge of machine diagnostics, schematics, and technical drawings required
• Personable and professional demeanor, excellent customer service acumen
• Valid driver’s license with a clean driving record
• Availability to work overtime, including occasional emergency service or weekend callouts
• Technical Q&A (will discuss diagnostics, schematics, repairs)
• Soft skills assessment (must possess clear communication, present with professionalism)
• Facility tour

Title

• Field Service Technician

Client Job ID

• 510728635

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Industrial Machinery Manufacturing