Field Service Technician

ZipRecruiter; Knoxville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading company in the building materials sector is looking for a Field Service Technician in Knoxville. This role involves performing warranty repairs on windows and doors, requiring strong problem-solving abilities and excellent customer service skills. Candidates should have a high school diploma and significant experience in construction and fenestration. The company offers comprehensive benefits including medical, dental, and vision from day one, as well as paid time off and professional development opportunities.

Benefits

Medical, dental, and vision benefits

Paid time off

Paid holidays

401k

Tuition reimbursement

Qualifications

• 1-2 years of general construction or building material installation experience.
• Experience in fenestration manufacturing or installation is preferred.
• Good written skills required.

Responsibilities

• Responsible for completing all service requests in assigned territory.
• Perform field repairs and glass replacements.
• Provide technical feedback regarding operational and design deficiencies.

Skills

Knowledge of different window types

Communication Skills

Customer Service Skills

Physical Stamina and Dexterity

Safety Knowledge

Education

High school diploma or equivalent

Tools

Familiarity with tools such as glass cutters and drills

Basic computer and CRM usage

Job description

Job DescriptionJob DescriptionJob Description

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position.

DUTIES AND RESPONSIBILITIES

• Responsible for completion of all service requests in assigned territory
• Perform field repairs, glass replacements, operational adjustments and repair
• Conduct field evaluations and inspections
• Provide documentation on work performed for each service call
• Review daily schedule of appointmentsfor efficient routing and confirm appointments with customers prior to arrival
• Providefeedback on complete and incomplete service requests
• Document requirements for follow-up appointments
• Provide technical feedback
• Document information gathered in the field regarding operational and design deficiencies
• Provide recommendations for modifications
• Operate 1/2 ton van in a courteous and safe manner
• Maintain parts inventory in assigned service vehicle
• Monitor supply levels of parts and materials, restock as needed

Qualifications

• Education: High school diploma or equivalent
• Experience: 1-2 years of general construction or building material installation experience . 1-2 years of fenestration manufacturing or installation experience
• Skills: Knowledge of different window types, how they work, and how to repair or replace them (e.g., single-hung, double-hung, casement, sliding windows)
• Knowledge of Tools and Techniques: Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools
• Understanding of Materials:Knowledge of different materials used in windows (e.g., wood, vinyl, aluminum, glass types) and how to work with them
• Good Written Skills: Good written skills are required
• Computer/CRM: The basic use of a computer and CRM systems are required
• Physical Stamina and Dexterity: Field window repair often requires climbing ladders, ability to lift objects up to 35 pounds regularly, and working in various challenging positions. Physical fitness and comfort with heights are important for this work. Good hand-eye coordination is necessary for precise repairs and installations
• Safety Knowledge: Awareness of safety protocols, including the proper handling of glass, working at heights, and wearing protective gear (e.g., gloves, safety glasses, and harnesses when needed). Understanding building codes and regulations regarding window installation and repairs for compliance with local laws. Operating a company vehicle safely and within local laws and regulations
• Customer Service Skills: Good communication skills and the ability to explain repair issues clearly to customers are important. Providing excellent customer service is required which helps to build a good reputation and repeat business
• Valid driver’s license and clean driving record required

Additional Information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where welive, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week.**Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to , , , , , , , or protected veteran status and will not be discriminated against on the basis of . You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster herealong with This Organizations Participation in E-Verify Poster here.If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [e-mail]. If you have a and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [e-mail]. This email is used exclusively to assist disabled job seekers whose prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a , will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.