Field Service Technician

Weber Inc; Kansas City (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Weber Inc. is seeking a Field Service Technician to support Weber customers across North America. This role involves extensive travel and on-site service of Weber equipment, with a focus on preventing downtime and ensuring customer satisfaction.

You will troubleshoot, repair, and install solutions, diagnose mechanical, electrical, pneumatic, and operational issues, and maintain clear communication with customers and Weber teams. Salesforce documentation within 24 hours is expected.

Qualifications

• Associate degree or technical diploma in electrical or mechanical maintenance.
• 3+ years field service, packaging, or industrial maintenance; 5+ years preferred.
• Willingness to travel extensively, including international travel.

Responsibilities

• Troubleshoot, repair, and service Weber equipment on-site.
• Install new solutions and ensure full functionality.
• Diagnose mechanical, electrical, pneumatic, and operational issues.
• Serve as the communication link between customers and Weber teams.
• Document service work in Salesforce within 24 hours.
• Travel extensively to customer sites.
• Provide customer training as needed.

Skills

Mechanical aptitude

Electrical experience

Pneumatic systems

Troubleshooting

Documentation

Microsoft Office

Salesforce

Concur

Customer service

Independent worker

Education

Associate degree or technical diploma

Equivalent education and experience

Tools

Salesforce

Concur

Microsoft Office

Job description

Ready to take your technical skills on the road?

At Weber, we don’t just service equipment — we help feed the world safely, precisely, and consistently. Our Field Service Technicians are the face of our brand, trusted by customers to keep production moving and deliver the Perfect Portion every time. If you love hands‑on troubleshooting, thrive in fast‑paced environments, and enjoy working directly with customers, this role was built for you.

Location: Kansas City Metro/ Extensive Travel

Department: Field Service

Employment Type: Full-Time | Non‑Exempt

Job Responsibilities

What You’ll Do

As a Field Service Technician, you’ll play a critical role in supporting Weber customers across North America and beyond.

You Will

• Troubleshoot, repair, and service Weber equipment on‑site


• Install new solutions and ensure full functionality per specifications


• Diagnose mechanical, electrical, pneumatic, and operational issues


• Serve as the communication link between customers and Weber teams


• Document service work accurately in Salesforce within 24 hours


• Travel extensively to customer sites (including Germany as needed)


• Communicate job status and updates with service leadership


• Recommend future parts and service solutions to customers


• Ensure customers understand equipment operation and safety before departure


• Provide various customer training requirements as needed

Every service call is an opportunity to strengthen relationships and reinforce Weber’s reputation for excellence.

Qualifications

Education and Experience

• Associate degree or technical school diploma in electrical, mechanical maintenance, or related field


• 3+ years of field service, packaging, or industrial maintenance experience, 5+ years preferred


• Equivalent education and experience considered

Travel Requirements

• Extensive travel required based on customer needs


• Flexible schedule including nights or weekends when necessary


• Must have a valid and unrestricted driver’s license. Real ID‑compliant driver’s license or other TSA approved alternative form of identification required for travel


• Valid passport or ability to obtain one

Skills & Competencies

Technical Skills

• Strong mechanical aptitude


• Electrical, pneumatic, and machine shop experience


• Ability to troubleshoot mechanical, electronic, and operational systems


• Preventative maintenance and problem‑solving mindset

Professional Skills

• Excellent customer service and communication abilities


• Comfortable working independently with minimal supervision


• Ability to stay calm and professional in high‑pressure environments


• Strong documentation and organizational skills


• Proficiency in Microsoft Office; Salesforce, and Concur experience is a plus


• Maintain a business casual attire within the Weber Uniform Policy


• Working knowledge of managing expenses and expense reporting

Why Weber?

At Weber, our people are our competitive advantage. We offer:

• A strong service‑driven culture


• Opportunities to work with advanced food‑processing technology


• High‑impact customer‑facing work


• A supportive team that values collaboration and communication


• The chance to be part of something bigger- helping customers deliver safe, consistent food every day


• Comprehensive medical, dental, and vision insurance with 100% employer‑paid premiums.


• Annual funding of your HSA (Health Savings Account) - $2.5K for individual, $5K for family


• 401(k) plan with 6% company match, vested day 1


• Many other industry leading benefits to support the wellbeing for you and your family

Our Promise

We believe in teamwork, respect, accountability, and continuous improvement. Every technician plays a role in delivering what matters most — precision, performance, and the Perfect Portion.

Ready to build solutions, solve problems, and make an impact?