Field Service Technician

Latham Pool Products, Inc; Jane Lew (WV); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K) with 50% company match

Paid Time Off - 3 to 5 weeks per year

Training programs and tuition reimbursement

Job summary

Latham Pool Products, Inc is looking for a Field Service Technician based in Jane Lew, WV. This role involves performing field repairs on fiberglass swimming pools, supporting warranty claims, and acting as a customer liaison. Candidates are preferred to have fiberglass repair experience and strong customer service skills.

The position offers a competitive salary range of $20.00–$22.00 per hour and comprehensive benefits, including medical, dental, and vision insurance, along with opportunities for professional growth.

Qualifications

• 5 years of fiberglass repair experience preferred but not required.
• Basic understanding of pools, equipment, and water chemistry is an asset.

Responsibilities

• Perform field repairs on fiberglass swimming pools.
• Support warranty/claims team in evaluations.
• Act as customer liaison for product issues.
• Assist Field Service team in pool repairs.
• Document field repairs and maintain tools.

Skills

Customer service skills

Interpersonal skills

Multi-tasking abilities

Organizational skills

Conflict resolution

Education

High School diploma

Job description

At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.

We believe in building an environment where everyone can thrive. That is why we offer:

• A culture of integrity, collaboration, and respect.
• Comprehensive benefits for you and your family.
• Opportunities for growth, mentorship, and skill development.

Ready to join a team that makes a difference?

A little about the position

• Perform Field repairs on Fiberglass swimming pools (installed and staged).
• Support the Warranty/Claims team in the evaluation/assessment of warranty/claims.
• Act as a customer liaison in the evaluation of product issues/concerns and field customer questions.

Job Summary

• Support the Field Service team in the administration of customer warranty/claims, escalations, and legal suits.
• Assist Field Service team with pre-job preparation (material gathering and planning)
• Assist Field Service team in the preparation of pools for repair (draining and bracing of pools, dewatering of pool shell, etc.).
• Assist Field Service team in completion of structural and cosmetic repairs.
• Assist with the documentation of field repairs ranging from project close to SDS material procedures.
• Assist in routine maintenance of tools and other equipment used in field repairs.
• Other duties as needed by Field Service leadership.

What You Bring to the Table: (Qualifications)

• High School diploma-Preferred but not required
• 5-year fiberglass repair experience-Preferred but not required
• Good Customer service, interpersonal, multi-tasking, and organizational skills.
• Ability to resolve conflict diplomatically
• Basic understanding of pools, equipment, and water chemistry an asset

Why should you come work with Us?

Comprehensive Benefits for you and your family include

• Medical, dental, and vision insurance
• HSA and FSA plans available
• 401(K) with 50% company match up to 6%
• Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one
• Holidays - 11 Paid, eligible on day one
• Life/ADD Insurance and Short/Long Term Disability insurance with buy up options

Professional Development

Training programs, Tuition Reimbursement, and growth opportunities.

Supportive Environment

A culture rooted in collaboration, integrity, and respect.

Some Important Information for you:

Position Title: Field Service Technician

Location: Flexible for one of the following: Jane Lew, WV

Employment Type: On-site

Status: Full-time

Salary Range: $20.00-22.00

Our compensation reflects the cost of labor across the US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future.

Latham Pool Products is anEqual Opportunity Employerand a Drug-Free Workplace Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our hiring process includes drug screening, background check & E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you are ready to leverage your expertise and make an impact at Latham Pool Products, we’d love to hear from you!