Warranty Claim Representative

Latham, The Pool Company; Latham (NY); On-site; USD 57,308,000 - 80,231,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA plans

401(k) with company match up to 6%

Paid Time Off – 3 to 5 weeks per year

11 paid holidays

Life/ADD Insurance and Short/Long Term

Job summary

Latham Pool Products, Inc in Latham, NY is seeking a Warranty Claim Representative to triage and administer all claim/repair inquiries, performing data entry, correspondence, and policy reviews with a focus on service quality.

The role requires French bilingual capability, strong customer service, and clerical skills. On-site, full-time position with competitive hourly pay and comprehensive benefits as listed.

Qualifications

• Associate degree or prior work experience required.
• 3 years insurance claims experience required.
• 2 years’ experience in pool, manufacturing, distribution, or design industry required.
• Bilingual - French.
• Excellent telephone and interpersonal skills.
• Strong organizational skills and ability to multi-task and meet deadlines.
• Strong computer skills including Microsoft Office Suite.

Responsibilities

• Respond to inquiries by phone or email in a timely fashion.
• Maintain professional and courteous demeanor with accuracy and policy compliance.
• Document all communications for auditing and traceability.
• Perform clerical duties across the Consumer repair life cycle (data entry, requests, drafting letters).
• Act as liaison between sales, manufacturing, marketing, vendors, and customer service to resolve inquiries.
• Verify claims data against ERP systems to support quality programs.
• Administer repair work orders by collecting information and reviewing warranty policy for coverage.
• Process payments for services purchased through service offers.
• Queue work orders into the master schedule.

Skills

Excellent telephone skills

Interpersonal skills

Multitasking ability

Organizational skills

Communication skills

Conflict resolution

Education

Associate degree or prior work experience

Job description

Position at Latham Pool Products, Inc

Make a SPLASH with Latham Pool Products!

Description

Position at Latham Pool Products, Inc

Make a SPLASH with Latham Pool Products!

At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.

We believe in building an environment where everyone can thrive. That is why we offer:

• A culture of integrity, collaboration, and respect.
• Comprehensive benefits for you and your family.
• Opportunities for growth, mentorship, and skill development.

Ready to join a team that makes a difference?

A little about the position:

Job Summary

The Warranty Claim Representative is responsible for the triage and administration for all claim/repair inquiries within a timely manner, ensuring a high level of service. This role is responsible for performing clerical duties around the Consumer repair lifecycles (data entry, drafting correspondence, cross system searches), policy administration (review of applicable warranties for coverage against case files), and customer service (interacting with customers by phone and email).

French Canadian bilingual skills preferred.

Some of What You Will Do:

• Respond to all inquiry’s received by phone or email in a timely fashion.
• Exhibit professional and courteous demeanor, technical accuracy and conformance to company policies and practices.
• Document all inbound and outbound communications received for auditing purposes.
• Preform clerical duties associated with the Consumer repair life cycle (data entry, information requests, drafting correspondence)
• Act as a liaison between sales, manufacturing, marketing, vendors, and customer service to resolve customer inquiries.
• Ensure data integrity of all claims information by validating submitted information against ERP systems to supplement quality programs.
• Administer all repair work orders submitted by gathering supporting information and reviewing applicable warranty policy to determine coverage.
• Collection and processing of customer payments for services purchased through service offers.
• Queueing of workorders into master schedule.

What You Bring to the Table: (Qualifications)

• Associate, degree or prior work experience required.
• 3 years insurance claims experience required.
• 2 years’ experience in pool, manufacturing, distribution, or design industry required.
• Bilingual - French.
• Excellent telephone and interpersonal skills.
• Strong organizational skills, ability to multi-task and meet deadlines.
• Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs.
• Ability to work with diverse customers and colleagues.
• Prior experience in conflict resolution and negotiation preferred.

Why should you come work with Us?

Comprehensive Benefits for you and your family include

• Medical, dental, and vision insurance
• HSA and FSA plans available
• 401(K) with 50% company match up to 6%
• Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one
• Holidays - 11 Paid, eligible on day one
• Life/ADD Insurance and Short/Long Term Disability insurance with buy up options

Professional Development

Training programs, Tuition Reimbursement, and growth opportunities.

Supportive Environment

A culture rooted in collaboration, integrity, and respect.

Some Important Information for you:

Position Title: Warranty Claim Representative (2 positions available, one must be bilingual – English/French)

Location: Latham Headquarters in Latham NY

Employment Type: On-site

Status: Full-time

Salary Range: $20.00 - $28.00 per hour

Other: This position does not offer visa sponsorship.

Please clarify on your resume whether you are bilingual (French).

Latham Pool Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Latham Pool Products is a Drug-Free Workplace Employer. Our hiring process includes drug screening, background check & E-Verify.