Field Service Technician

Motion; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion is seeking a Field Service Technician at our Jacksonville, FL location to perform on-site service, installation, diagnostics and repair of hydraulic systems and related equipment. You will support customers by diagnosing issues, executing repairs, and performing preventative maintenance with a focus on safety and regulatory compliance.

Under direct supervision, you will communicate clearly with customers and teammates, provide training as needed, and ensure high levels of service

Qualifications

• Typically requires a technical degree and 0–3 years of related experience.
• Ability to read hydraulic schematics and interpret technical drawings.
• Strong verbal and written communication skills and customer-facing experience.

Responsibilities

• Perform on-site services for new and existing clients, including emergency repairs and upgrades.
• Install, diagnose, repair and support equipment at customer sites.
• Diagnose problems, assess severity, document findings, and decide on parts to repair or replace.
• Provide technical analysis and recommend system enhancements or repairs.
• Keep customers informed about service status and outcomes, ensuring satisfaction.

Skills

Hydraulic schematics

Safe operation of shop equipment

Communication (verbal & written)

Customer service

Education

Technical degree

Job description

## Field Service TechnicianApply: On-Site: Jacksonville, FL, USA: Full time: Posted Today: R26\\_0000032507**SUMMARY**Under direct supervision, the Field Service Technician performs moderately complexcustomer support activities for equipment and systems products such as hydraulics,component repair, welding, and relatively complex equipment. The Field ServiceTechnician performs repair, preventative maintenance and installation with regionalresponsibility for equipment and systems. **JOB DUTIES*** Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.* Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.* Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.* Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.* Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.* Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.* Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.* Provides technical support and training to customers on operational or maintenance aspects of system equipment.* Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.* Performs other duties as assigned. **EDUCATION & EXPERIENCE*** Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Ability to read hydraulic schematics.* Ability to operate shop equipment safely.* Excellent verbal and written communication skills* Work effectively with customers, peers and management to resolve client issues.* PHYSICAL DEMANDS:* Push/pull up to 100 pounds* Lift/carry up to 100 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times. **LICENSES & CERTIFICATIONS*** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay