Field Service Technician

Motion Industries (MOT); Jacksonville (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Motion Industries in Jacksonville, FL is seeking a Field Service Technician to perform on-site service, diagnostics, repair, and installations on hydraulics and related equipment, with 24/7 on-call support. You will ensure safety, quality, and customer satisfaction while working with various client sites.

The role requires a technical degree and 0–3 years of related experience, with ability to read hydraulic schematics and communicate clearly with customers and team members.

Qualifications

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills.

Responsibilities

• Performs on-site services for new and existing clients, including on-site emergency repairs and upgrades.
• Diagnose problems, document findings, and decide repairs and/or replacements.
• Provide technical support and training to customers on operational aspects of system equipment.
• Communicate technical information to technical and non-technical stakeholders to maintain customer satisfaction.
• Ensure safety and compliance with company policies and regulations.

Skills

Read hydraulic schematics

Operate shop equipment safely

Verbal and written communication

Education

Technical degree

Job description

SUMMARYUnder direct supervision, the Field Service Technician performs moderately complexcustomer support activities for equipment and systems products such as hydraulics,component repair, welding, and relatively complex equipment. The Field ServiceTechnician performs repair, preventative maintenance and installation with regionalresponsibility for equipment and systems.JOB DUTIESPerforms on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.Provides technical support and training to customers on operational or maintenance aspects of system equipment.Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESAbility to read hydraulic schematics.Ability to operate shop equipment safely.Excellent verbal and written communication skillsWork effectively with customers, peers and management to resolve client issues.PHYSICAL DEMANDS:Push/pull up to 100 poundsLift/carry up to 100 poundsLift bulky objectsNeck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.Working conditions may be indoor and/or outdoor. Noise level may be loud at times.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehicles are subject to continuous video monitoring.COMPANY INFORMATIONMotion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday payNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.