Field Service Technician II

Motion Industries (MOT); Elkview (WV); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Industries is seeking a Field Service Technician II to perform on-site support for hydraulic equipment, repair, maintenance, and installation at customer sites. The role includes on-call responsibilities and regional coverage, with emphasis on diagnosing issues, recommending repairs, and maintaining safety standards.

Strong communication with customers and team members is required, along with the ability to lead small projects and work under general supervision while ensuring quality

Qualifications

• Requires technical degree and 3–5 years of related field experience.
• Ability to read hydraulic schematics and diagnose mechanical problems.
• Excellent verbal and written communication skills.

Responsibilities

• Perform on-site services for new and existing clients, including repairs and maintenance.
• Diagnose problems, document findings, and decide parts to repair or replace.
• Ensure safety and regulatory compliance in all activities.
• Provide technical support and training to customers on equipment operation.

Skills

Hydraulic schematics

Communication skills

On-site service

Education

Technical degree

Tools

Shop equipment

Job description

SUMMARYUnder general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.JOB DUTIESPerforms on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations.Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.Provides technical support and training to customers on operational or maintenance aspects of system equipment.Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.Assists less experienced Field Service Technicians with addressing customer needs.May lead small to moderate projects at customer sites.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESAbility to read hydraulic schematics.Ability to operate shop equipment safely.Excellent verbal and written communication skillsWork effectively with customers, peers and management to resolve client issues.PHYSICAL DEMANDSPush/pull up to 100 poundsLift/carry up to 100 poundsLift bulky objectsNeck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.Working conditions may be indoor and/or outdoor. Noise level may be loud at times.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehicles are subject to continuous video monitoring.COMPANY INFORMATIONMotion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.