Field Service Technician

Mettler-Toledo International, Inc; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision care

401(k) matching

Tuition reimbursement

Parental and caregiver leave

Paid time off

Job summary

Mettler Toledo Rainin team in Indianapolis, IN seeks an On-site Service Technician to inspect, repair, and calibrate Rainin pipettes across a defined geographic region. You will travel to customer sites and depot centers, perform mechanical and electronic measurements, and maintain detailed service reports.

When not on site, you may assist in Rainin Depot Service Centers. The role requires strong English communication, basic math, and ability to work independently with minimal supervision.

Qualifications

• Strong interpersonal and verbal communication skills in English.
• Strong written communication skills, including daily service reports.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and effectively present verbal information to customers and other employees.
• Basic arithmetic: add, subtract, multiply, and divide.
• Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Basic computer skills, including email and common Microsoft Office programs.
• Good mechanical aptitude and ability to disassemble and reassemble small precision mechanical instruments.
• Ability to work independently with minimal supervision.
• Strong organizational skills and ability to schedule, process, and complete multiple tasks successfully

Responsibilities

• Establish a weekly service visit schedule in coordination with the Area Service Leader.
• Travel to customer sites to provide on-site pipette service according to the service schedule.
• Perform pipette repair and calibration services at customer facilities.
• Represent Rainin in a professional, courteous, and positive manner.
• Complete service reports and expense reports accurately and on time.
• Maintain service equipment, tools, and parts inventory.
• Provide Rainin Sales with customer leads for potential new product purchases.
• Assist with Service Center production activities, as assigned by the Pipette Service Supervisor, when available.
• Travel to customer locations, including use of a personal vehicle when needed.
• Perform other duties as assigned.
• Disassemble, clean, repair, and reassemble pipettes.
• Inspect units received for service for component defects.
• Ensure all repair work meets established quality standards.
• Calibrate pipettes, when applicable, according to testing protocols and calibration procedures based on the selected service option.
• Perform quality audits on pipettes during calibration to ensure each unit meets repair quality standards.
• Complete work sheets, part usage tallies, repair estimates, and related paperwork.
• Follow customer instructions related to their orders, including requests for additional parts.
• Complete database entries and related documentation, account for parts used, and ensure proper billing processes are completed.
• Ensure all test equipment is maintained, calibrated, and in good working order.
• Maintain the proper levels of replacement parts, supplies, and materials.
• Promote On-Site Service to customers through literature distribution, flyer posting, and direct outreach.
• Follow applicable Rainin procedures and policies and support Rainin’s Quality System.
• Accurately complete and submit expense reports in a timely manner.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

English proficiency

Microsoft Office

Independent worker

Organizational skills

Tools

Microsoft Office

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

As part of the Rainin team, you will provide direct support for Rainin’s On-Site Service program. In this role, you will travel within a defined geographic region to inspect, clean, repair, reassemble, and calibrate Rainin and other brands of pipettes. You will also perform mechanical and electronic measurements, recording, and inspections to ensure serviced pipettes conform to established specifications. When not working in the field, you may be asked to assist with pipette repair and calibration activities at Rainin Depot Service Centers.

• Establish a weekly service visit schedule in coordination with the Area Service Leader.
• Travel to customer sites to provide on-site pipette service according to the service schedule.
• Perform pipette repair and calibration services at customer facilities.
• Represent Rainin in a professional, courteous, and positive manner.
• Complete service reports and expense reports accurately and on time.
• Maintain service equipment, tools, and parts inventory.
• Provide Rainin Sales with customer leads for potential new product purchases.
• Assist with Service Center production activities, as assigned by the Pipette Service Supervisor, when available.
• Travel to customer locations, including use of a personal vehicle when needed.
• Perform other duties as assigned.

Service-Specific Duties

• Disassemble, clean, repair, and reassemble pipettes.
• Inspect units received for service for component defects.
• Ensure all repair work meets established quality standards.
• Calibrate pipettes, when applicable, according to testing protocols and calibration procedures based on the selected service option.
• Perform quality audits on pipettes during calibration to ensure each unit meets repair quality standards.
• Complete work sheets, part usage tallies, repair estimates, and related paperwork.
• Follow customer instructions related to their orders, including requests for additional parts.
• Complete database entries and related documentation, account for parts used, and ensure proper billing processes are completed.
• Ensure all test equipment is maintained, calibrated, and in good working order.
• Maintain the proper levels of replacement parts, supplies, and materials.
• Promote On-Site Service to customers through literature distribution, flyer posting, and direct outreach.
• Follow applicable Rainin procedures and policies and support Rainin’s Quality System.
• Accurately complete and submit expense reports in a timely manner.
• Perform other duties as assigned.

To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa. Please note that we do not provide relocation or housing assistance at this time.

What You Need to Succeed

• Strong interpersonal and verbal communication skills in English.
• Strong written communication skills, including frequent email communication with customers and associates and daily completion of service reports.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and effectively present verbal information to customers and other employees.
• Ability to add, subtract, multiply, and divide.
• Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Basic computer skills, including email and common Microsoft Office programs.
• Good mechanical aptitude and ability to disassemble and reassemble small precision mechanical instruments.
• Ability to work independently with minimal supervision.
• Strong organizational skills and ability to schedule, process, and complete multiple tasks successfully

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across Mettler Toledo
• Global recognition for the quality of our products and services

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.