Field Service Technician

Summa Group; Indiana (PA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their innovative team. This role involves installing, troubleshooting, and maintaining advanced cutting equipment across the U.S. and Canada. You will provide exceptional service and support to customers, ensuring their equipment performs at its best. With a strong focus on technical expertise and customer satisfaction, this position offers a unique opportunity to work with cutting-edge technology in a dynamic environment. If you are ready to make a significant impact and thrive in a role that combines travel and hands-on technical work, this position is perfect for you.

Benefits

Competitive Compensation

Paid Time Off

Vacation Days

Sick Leave

Wellness Days

Qualifications

• 2+ years of experience in field service or equipment maintenance roles.
• Strong understanding of electrical, mechanical, and computer systems.

Responsibilities

• Install and maintain cutting equipment at customer sites.
• Troubleshoot and resolve mechanical and electrical issues.

Skills

Electrical Systems

Mechanical Systems

Computer Systems

Interpersonal Skills

Problem-Solving

Education

Associate Degree in Technical Field

Tools

Cutting Equipment

Diagnostic Tools

Job description

We will never stop looking for the next innovative, precision product for the printing, outdoor advertising, vehicle graphics, and signmaking industries. We will never stop listening to what our customers want for their businesses. And we will never stop delivering premier customer service alongside legendary performance.

Based in Indianapolis, Indiana, Summa America is part of a global leader in cutting solutions with over 50 years of innovation advanced vinyl cutters, flatbed cutters, and laser cutters that serve the Sign & Display, Packaging, and Textile industries.

Trusted worldwide, our cutting-edge technology drives precision and productivity, backed by expert support through our extensive reseller network.

Position Overview

Summa Americas is seeking a Field Service Technician to install, troubleshoot, and maintain our cutting equipment across the U.S. and Canada. In this role, you’ll support our customers with top-notch service, ensuring their Summa vinyl, flatbed, and laser cutters deliver exceptional results.

Bring your technical expertise and customer focus to the Summa Americas team and help businesses excel with our industry-leading technology. Apply today!

Key Responsibilities

1. Travel to customer sites to set up and install Summa equipment, ensuring optimal performance and user satisfaction.
2. Work with customers to identify and resolve electrical, mechanical, and computer-related issues affecting Summa cutters.
3. Perform depot and on-site service to maintain and repair Summa equipment, including handling complex electrical and mechanical repairs.
4. Provide guidance and training to customers on proper equipment use, preventative maintenance, and troubleshooting techniques.
5. Maintain accurate records of service calls, repairs, and maintenance performed. Provide detailed reports to the Service Operations Manager as needed.
6. Regular travel across the U.S. and Canada to service client needs. Must be able to accommodate overnight and occasional weekend travel.

Qualifications & Benefits

Qualifications

1. Associate degree or certification in a relevant technical field preferred.
2. 2+ years of experience in field service or equipment maintenance roles is ideal.
3. Must reside within close proximity to a major airport.
4. Strong understanding of electrical, mechanical, and computer systems.
5. Experience with industrial equipment maintenance and repair is a plus.
6. Ability to diagnose and resolve complex equipment issues independently.
7. Excellent interpersonal skills with a focus on delivering exceptional service.
8. Ability to communicate technical information to non-technical users.
9. Willingness to travel extensively, including overnight and weekend travel.
10. Ability to lift and carry up to 50 lbs.
11. Comfort working in varied environments, including manufacturing and warehouse settings.
12. Ability to travel 60-75%.

Benefits

1. Competitive Compensation
2. Paid Time Off
3. Enjoy vacation, sick leave, and wellness days to support work-life balance.