Field Service Technician

Quench USA, Inc.; Indiana (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team in Indiana. In this role, you will be the face of the company, providing exceptional service while performing installations, maintenance, and repairs on innovative water systems. You will enjoy a hands-on training experience and work with a supportive team that values customer satisfaction and safety. This position offers a competitive hourly rate, benefits starting on day one, and the opportunity to work in a fast-paced environment where your contributions will make a real difference in promoting sustainable water solutions.

Benefits

Company Vehicle

Gas Card

Medical, Dental, Vision

401(k) Match

PTO and Paid Holidays

Qualifications

• Experience in repair and maintenance of water systems.
• Ability to learn internal workings of water coolers.

Responsibilities

• Troubleshoot and perform repairs on water systems.
• Change filters, clean tanks, and inspect for leaks.

Skills

Repair and Maintenance

Technical Aptitude

Customer Service

General Computer Skills

Verbal and Written Communication

Education

Technical School Degree

Tools

Basic Tools

Job description

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About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage To Do What's Right

Consistently deliver exceptional results

The Position

We are currently seeking aField Service Technician for our Michigan City, IN area market toperform all service work on ourfiltered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includesinstallations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide hands-on training upon hire.

Key Responsibilities

• Responsible for troubleshooting product for required repairs
• Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines
• Visually inspect for leaks and malfunctions
• Perform service agreement tasks and other job-related duties as assigned
• Responsible for following company and customer safety policies and procedures
• Maintain and comply with company vehicle maintenance policy and procedures
• Technician will have strong technical and mechanical aptitude
• Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites
• Electronically transferring customer and company information
• Regular and reliable attendance
  
  

Qualifications

• Experience in repair and maintenance
• Technical school degree preferred
• General Computer Skills required
• Microsoft Office experience preferred
• Must have good verbal and written skills
• Ability to learn the internal workings and repair approaches to repairing water coolers
• Ability to work in a fast pace environment where quantity and quality go hand in hand
• A clean work record and ability to pass a pre-employment drug screen
• Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70+ pounds
• Valid driver’s license
• Must be at least 21 years old
  
  

Highlights

• Hourly Rate: $22.87 - $23.00
• Company take home vehicle and gas card
• Schedule: Monday-Friday, 7:00AM-4:00PM. This may slightly vary depending on service needs.
  
  

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• PTO and paid Holidays
  
  

Beware of fake job offers falsely claiming affiliation with our company.

• We never request banking details or other personally identifiable information during interviews.
• Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
• Official emails are from our domain. Our approved emails will come from @quenchwater.com.
  
  

Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at [e-mail]

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer

We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.

Quench is an Equal Opportunity Employer.

PI269789529

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Retail Office Equipment

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