Field Service Technician

WR Engineering; Illinois; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Healthcare

401(k) match

Paid travel time

Technical training

Paid overtime

Job summary

WR Engineering is seeking a Field Service Engineer for packaging and inspection equipment to support customers across the United States from the Greater Chicago area. The role is home-based with approximately 75% travel, including overnight stays.

You will install, commission, maintain and troubleshoot machinery, including checkweighers, metal detectors, X-ray systems and vision systems. A strong electrical background and customer-facing skills are essential for success.

Qualifications

• Experience in field service, commissioning or industrial maintenance involving automated machinery.
• Strong electrical troubleshooting skills and ability to read schematics.
• Experience with packaging, processing, inspection, weighing or conveyor equipment.
• Practical mechanical skills with motors, sensors, drives and pneumatics.
• PLC/HMI diagnostic experience is advantageous (AB or Siemens).
• Willingness to travel frequently and stay overnight.
• A valid driver’s license.

Responsibilities

• Install and commission packaging machinery, conveyors and inline inspection equipment at customer sites.
• Diagnose and repair electrical, electronic, mechanical and pneumatic faults.
• Service equipment such as checkweighers, metal detectors, X-ray systems, vision systems and automated packaging machinery.
• Perform preventive maintenance and performance optimization.
• Troubleshoot PLC/HMI interfaces, sensors, motors, drives and control systems.
• Train customer operators and maintenance teams on operation and routine care.
• Prepare service reports and coordinate parts with the tech support team.

Skills

Field service

Electrical troubleshooting

Packaging equipment

PLC/HMI experience

Customer communication

Willingness to travel

Valid driver’s license

Education

Electrical engineering / electronics / automation qualification

Tools

Allen-Bradley PLCs

Siemens PLCs

Job description

Field Service Engineer. Packaging & Inspection Equipment

Location: Greater Chicago, Illinois. Home-based with customer travel

Salary: $80,000-$100,000 base equivalent DOE + paid overtime

Package: Paid travel time, company vehicle, healthcare, 401(k) match and technical training

Travel: Approximately 75% across the US, including overnight stays

An established supplier of packaging automation and product inspection equipment is seeking a Field Service Engineer to join its US service team.

Supporting customers across food, beverage and pharmaceutical manufacturing, you will install, commission, maintain and troubleshoot equipment that keeps production lines running safely and efficiently.

This opportunity would suit an electrically biased service engineer or technician who enjoys solving technical problems, working independently and building strong customer relationships.

The Role

• Install and commission packaging machinery, conveyor systems and inline inspection equipment at customer sites.
• Diagnose and repair electrical, electronic, mechanical and pneumatic faults.
• Service equipment such as checkweighers, metal detectors, X-ray inspection systems, vision systems and automated packaging machinery.
• Complete preventive maintenance, equipment checks and performance optimisation.
• Troubleshoot PLC/HMI interfaces, sensors, motors, drives and control systems.
• Train customer operators and maintenance teams on equipment operation and routine care.
• Complete service reports and coordinate parts requirements with the technical support team.

What We’re Looking For

• Experience in field service, commissioning or industrial maintenance involving automated machinery.
• Strong electrical troubleshooting skills and confidence reading electrical schematics.
• Experience with packaging, processing, inspection, weighing or conveyor equipment.
• Practical mechanical skills and familiarity with motors, sensors, drives and pneumatic systems.
• PLC/HMI diagnostic experience, particularly Allen-Bradley or Siemens, would be advantageous.
• Strong customer communication skills and the ability to manage your own workload.
• Willingness to travel regularly and stay away overnight.
• A valid driver’s license.

A technical qualification in electrical engineering, electronics, automation or mechatronics is preferred. Equivalent practical experience will also be considered.

Experience with one or more relevant equipment types is welcome. Product-specific training will be provided.

The Package

• $80,000-$100,000 annual base equivalent, depending on experience.
• Paid overtime and travel time.
• Company vehicle and covered business travel expenses.
• Medical, dental and vision insurance.
• 401(k) with employer contribution.
• Paid vacation and holidays.
• Structured equipment training and opportunities to develop into senior technical or service leadership positions.