Field Service Technician

KEWAZO GmbH; Houston, Northern (TX, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Direct impact

Fair compensation

Career growth

International exposure

Collaborative culture

Job summary

KEWAZO Inc. in Houston, TX is seeking a Bilingual Field Service Technician to join our on-site team. You will deliver on-site maintenance, support, and training for our robotics systems, traveling to customer sites as needed.

Ideal candidates have 2+ years in field service, strong troubleshooting, and excellent communication in English and Spanish. Flexibility, hands-on mindset, and willingness to travel up to 75% are essential.

Qualifications

• Bilingual English/Spanish required or preferred.
• 2+ years of field service or technical support experience.
• Legally eligible to work in the U.S. and hold a valid U.S. driver’s license.
• Willing to travel up to 75% domestically, with occasional trips to Canada and Mexico.
• Flexible schedule with possible weekend work.
• Hands-on mentality with electromechanical systems.

Responsibilities

• Plan and execute on-site demonstrations and pilot projects.
• Perform routine maintenance and repairs on robotic systems; diagnose issues.
• Provide remote and on-site technical support and training for customers.
• Travel to customer sites for on-site troubleshooting and repairs as needed.
• Maintain and service the Houston workshop fleet and equipment.

Skills

Bilingual English/Spanish

Troubleshooting

Hands-on

Travel readiness

Excellent communication

Industrial environments

Job description

KEWAZO is a high-tech startup revolutionising construction and maintenance through robotics and AI. We design and deploy cutting-edge lifting robots for construction sites and industrial plants. This position is based out of our U.S. headquarters in Houston, TX, where we are growing our service and deployment team.

We are looking for a Bilingual Field Service Technician to join our Houston-based team. This role is critical to ensuring customer success through field service, maintenance, and technical support. You’ll work closely with our President and Service Manager, as well as collaborate with our engineering team in Munich, Germany.

If you enjoy working with your hands, solving problems, and interacting with customers, this could be a great fit for you — whether you have field service experience or come from a related background like scaffolding, industrial services, or equipment maintenance.

Your Responsibilities

Pilot Projects & Demonstrations

Plan and execute on-site demonstrations and pilot projects

Manage logistics, training, and coordination with customers

Conduct live demonstrations and hands‑on training

Be present during the initial phase of a project to train workers on the workflow and ensure a smooth start

Provide regular follow‑ups to support customers and ensure project success

Maintenance & Technical Support

Perform routine maintenance and repairs on our robotic systems

Troubleshoot issues remotely via phone and email

Provide emergency maintenance support, including occasional weekend availability

Travel to customer sites when needed for on‑site troubleshooting and repairs

Internal Fleet Management

Maintain and service our robotic fleet at the Houston workshop

Conduct inspections, preventive maintenance, upgrades and updates

Your Profile

Bilingual (English/Spanish) – helpful for effective customer communication

Comfortable in industrial environments – experience with refineries, chemical plants, or industrial maintenance is a plus

Previous experience in scaffolding is preferred – a strong understanding of job sites where our system is used

Legally authorised to work in the U.S. and valid U.S. driver’s license – required for travel to customer sites

Willing to travel frequently - up to 75% of the time, domestically and occasionally to Canada and Mexico

Flexible schedule – work hours vary based on project needs, including occasional weekends

2+ years of experience in field service or technical support

Strong troubleshooting skills – ability to diagnose and resolve issues quickly

Hands‑on mentality – comfortable working with electromechanical systems and willing to get your hands dirty in the workshop

Excellent communication skills – able to provide clear guidance to customers and collaborate with team members

Construction experience is a plus – understanding how construction sites operate is beneficial

What We Offer

Direct impact – your work directly influences customer satisfaction and company growth

Fair compensation – based on qualifications and experience

Career growth – opportunities to develop your skills in a fast-growing startup

International exposure – work with a diverse, global team and gain experience with German engineering

Collaborative culture – flat hierarchies, strong team spirit, and a supportive work environment

If you have experience in scaffolding, industrial maintenance, or equipment operation and enjoy hands‑on work with a mix of travel and customer interaction, we'd love to hear from you!

KEWAZO Inc.

5301 Polk St Bldg 14Houston, TX 77023,United States