Field Service Technician

Eaton; Hazel Park (MI); Remote; USD 56,000 - 83,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team of experts. This role offers the opportunity to work remotely while providing essential technical support for critical power solutions. You will engage in on-site repairs and maintenance of UPS systems and batteries, ensuring reliability in demanding applications. With a focus on customer satisfaction and technical excellence, this position promises a dynamic work environment where your skills will directly impact energy management challenges. If you thrive in a hands-on role and enjoy problem-solving, this is the perfect opportunity for you.

Benefits

Company Vehicle

Flexible Work Hours

Health Insurance

Paid Training

Travel Opportunities

Qualifications

• 2+ years of experience with Power Systems and Electronics.
• Ability to read schematic drawings and troubleshoot electronic systems.

Responsibilities

• Perform on-site emergency repairs and preventative maintenance.
• Provide technical support and serve as an advisor for system equipment.

Skills

Power Systems

Battery Technologies

Electronics

Troubleshooting

Communication Skills

Education

High School Diploma or GED

Associate’s degree in Electrical or Electronics

Tools

Oscilloscopes

Microsoft Office

Hand Tools

Job description

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Join to apply for the Field Service Technician role at Eaton

Eaton’s Critical Power Solutions (CPS) Division is currently seeking a Field Service Technician to join our team of world-class customer service professionals to support the greater Southfield, MI region. This position is a 24/7 on-call role and will be located remotely working out of a home office within the immediate geographic area with frequent or daily travel to the customer site — company vehicle provided!

The expected annual salary range for this role is $56,250 - $82,500. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

Eaton’s Critical Power Solutions Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in demanding applications. Our technicians deliver mission-critical solutions to energy management challenges.

In this role, you will perform on-site emergency repairs, start-up services, and preventative maintenance in an on-call environment with regional responsibility. Products include UPS systems, power distribution units, and batteries. You will provide technical support to customers and serve as a technical advisor for operational or maintenance aspects of system equipment.

Basic (Required) Qualifications

• High School Diploma or GED from an accredited institution.
• Minimum of two (2) years of experience with Power Systems, Battery technologies, and Electronics (including coursework and internships).
• Valid and unrestricted State Driver's license.
• Legal authorization to work in the United States without sponsorship.
• No relocation assistance; candidate must reside within the greater Southfield, MI area. Active Duty Military candidates are exempt from geographic restrictions.

Preferred Qualifications

• Associate’s degree in Electrical, Electronics, or related field, or enrolled in a Bachelor’s degree program in Engineering.
• Minimum of three (3) years' experience with Power Systems, Batteries, or Electronics.
• Ability to read schematic drawings and troubleshoot/test/repair electronic systems.
• Electrical Technology Certificate from an accredited institution.

Position Success Criteria

• Frequent travel to customer sites, up to 25% of drive-time, with occasional regional support.
• Ability to work with other technicians and follow instructions from lead technicians.
• Physical ability to perform tasks such as lifting up to 75 lbs, standing, climbing, and bending.
• Knowledge of circuit theory, troubleshooting tools like oscilloscopes, phase checks, and battery systems.
• Proper use of hand tools and adherence to safety protocols.
• Proficiency in Microsoft Office and good communication skills.

We are committed to equal employment opportunities and consider qualified applicants regardless of background. For accommodations during the application process, contact 1-800-836-6345.