Field Service Technician

COLANAR; Hartford (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Professional development opportunities

Job summary

Colanar is seeking an entry-level Field Service Technician to join our growing team. This role offers the opportunity to work with cutting-edge automation and robotic systems at our facility and at customer sites across North America.

The Field Service Technician will assist in assembly, installation, maintenance, troubleshooting, repair and upgrade of automated equipment, travel frequently, and support equipment performance throughout its lifecycle.

Qualifications

• Associate degree or equivalent hands-on experience in a related field.
• Strong mechanical and electrical troubleshooting abilities.
• Willingness to travel domestically to US/Canada.
• Experience with equipment installation, maintenance, and commissioning is a plus.

Responsibilities

• Travel to customer facilities for installations, maintenance, and upgrades.
• Diagnose and resolve electrical and control system issues.
• Assemble, repair, and test automation equipment.
• Maintain service records and customer communications.
• Collaborate with engineering and service teams to implement improvements.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Analytical problem-solving

Verbal & written communication

Independent work

Customer-focused

Team-oriented

Self-motivated

MS Office proficiency

Education

Associate degree or technical certification

Tools

Industrial automation familiarity

Robotics systems

PLC/HMI knowledge

Job description

Colanar , an Addtronics company, specializes in advanced liquid filling systems and automated handling systems for the Life Sciences industries, including Pharma and Biotech applications, Contract Manufacturing, and Compound Pharmacies. We service a global customer base.

We are dedicated to providing new and innovative solutions to our customers in the Life Science industries, both in our product offerings as well as our consulting and engineering services. Our continued focus on customer needs and our ability to react swiftly and cost-efficiently, while remaining customer oriented, ensures a successful relationship with our customers.

Position Summary:

Colanar is seeking an entry-level Field Service Technician to join our growing team. This role offers the opportunity to work with cutting-edge automation and robotic systems, both in our manufacturing facility and at customer sites throughout North America. The Field Service Technician will play a critical role in the assembly, installation, maintenance, troubleshooting, repair, and upgrade of automated equipment.

This position is ideal for a hands-on individual with strong mechanical and electrical aptitude who enjoys problem-solving, travel, and working directly with customers. The successful candidate will support equipment build and assembly activities, perform field service work, assist with system commissioning, and help optimize equipment performance throughout its lifecycle.

Essential Functions and Responsibilities:

• Travel to customer facilities to perform equipment installations, preventive maintenance, troubleshooting, repairs, and system upgrades.
• Diagnose and resolve electrical issues involving power distribution, wiring, sensors, controls, and automation systems.
• Troubleshoot and repair mechanical issues, including alignment problems, component failures, and operational performance concerns.
• Assemble, repair, and rebuild automation equipment in a controlled manufacturing environment to ensure reliability and quality.
• Execute maintenance programs designed to reduce downtime and extend equipment life.
• Perform equipment testing, calibration, adjustments, and verification procedures to ensure optimal performance.
• Collaborate with engineering, manufacturing, service, and customer teams to resolve technical challenges and implement improvements.
• Provide customers with technical support and training related to equipment operation, maintenance, and troubleshooting.
• Evaluate equipment performance and identify opportunities to improve efficiency, reliability, and overall system functionality.
• Maintain detailed service records, work orders, punch lists, inventory usage, and customer communications.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications Desired:

• Associate degree, technical certification, trade school training, or equivalent hands-on experience in a related field.
• Strong mechanical and electrical troubleshooting abilities.
• Familiarity with industrial automation, robotics, controls systems, or manufacturing equipment is preferred.
• Proficiency with Microsoft Office and general computer applications.
• Excellent analytical and problem-solving skills with the ability to diagnose issues and implement effective solutions.
• Strong verbal and written communication skills with the ability to interact professionally with customers and team members.
• Ability to work independently in both shop and field environments.
• Self-motivated, customer-focused, and team-oriented mindset.

Nonessential Skills and Experience:

• Prior experience working with industrial automation, robotics, packaging equipment, labeling systems, or custom machinery.
• Basic knowledge of PLCs, HMIs, servo systems, VFDs, and industrial control systems.
• Experience reading and interpreting electrical schematics, wiring diagrams, mechanical drawings, and assembly prints.
• Exposure to machine commissioning, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT).
• Customer-facing experience, including technical support, training, or service-related roles.
• Exposure to continuous improvement or lean manufacturing principles

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; lift and carry items up to 50 pounds; climb stairs; balance; stoop and/or kneel.
• Work Environment: This position primarily operates within a controlled cleanroom and light manufacturing environment supporting Life Sciences and pharmaceutical-related products. Employees are required to follow strict gowning, cleanliness, contamination-control, and documentation procedures to maintain compliance and product integrity. Work may involve exposure to cleaning agents and production materials. Noise levels may range from low to moderate depending on production activity. Safe work practices and adherence to OSHA regulations, company safety policies, cleanroom standards, and customer-specific requirements are expected at all times.

Travel

Travel is a regular part of this role and may include overnight trips to customer locations throughout the United States and Canada.

Benefits & Time Off

We offer a competitive benefits package that may include medical, dental, vision, 401(k), paid time off, paid holidays, and professional development opportunities. Benefits eligibility may vary based on employment status and location.

EEO Statement

It is the policy of Addtronics, LLC to provide equal employment opportunities to all persons. In accordance with anti-discrimination laws, it is the purpose of this policy to effectuate these principles and mandates. Addtronics prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws (or regulations).