Field Service Technician

Goforth Williamson Inc.; Griffin (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) matching

Paid time off

Job summary

Goforth Williamson, Inc. (GWI) is seeking a Field Service Lead to manage and perform hands-on service for industrial pumps and related equipment at customer sites.

You will troubleshoot, repair, install, start up, and commission pumping systems while guiding field technicians in safe, effective operations. The role requires strong mechanical aptitude, good communication with customers, and the ability to travel regularly to job sites across North America.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience servicing industrial pumps or similar rotating equipment required.
• Strong mechanical aptitude and troubleshooting skills.
• Experience with pump installation, repair, maintenance, and alignment preferred.
• Previous field service or industrial maintenance experience required.

Responsibilities

• Lead and perform field service activities involving industrial pumps and pumping systems.
• Inspect, troubleshoot, repair, maintain, install, and service industrial pumps and related equipment.
• Diagnose mechanical issues and determine appropriate repair or corrective action.
• Perform pump disassembly, inspection, repair, reassembly, and alignment.
• Assist with pump installation, removal, startup, and commissioning.
• Perform pump and motor alignment using appropriate tools and procedures.
• Inspect bearings, seals, shafts, impellers, couplings, wear rings, and other pump components.
• Replace mechanical seals, bearings, gaskets, packing, and other components as required.
• Communicate findings to customers and internal teams; provide recommendations.
• Maintain an accurate inventory of parts, tools, and supplies.

Skills

Mechanical aptitude

Troubleshooting

Reading drawings

Team leadership

Education

High school diploma or equivalent

Tools

Precision measuring tools

Job description

Goforth Williamson, Inc. (GWI) was formed in February 2004 by two mechanical engineers with over 30 years of combined rotating equipment experience. Since then, GWI has grown to over 50 full-time specialists in pumping equipment and related applications, with backgrounds spanning OEM manufacturers, motor shops, contractors, machine shops, and rotating equipment repair facilities.

Goforth Williamson, Inc. (GWI) was formed in February 2004 by two mechanical engineers with over 30 years of combined rotating equipment experience. Since then, GWI has grown to over 50 full-time specialists in pumping equipment and related applications, with backgrounds spanning OEM manufacturers, motor shops, contractors, machine shops, and rotating equipment repair facilities.

Visit our Website: goforthwilliamson.com

Responsibilities & Qualifications

Position Summary

This position is responsible for leading and performing field service activities involving industrial pumps, motors, and related equipment. This position serves as a working lead in the field, providing technical direction to service personnel while ensuring work is completed safely, efficiently, and according to customer requirements and company standards.

The Field Service Lead will perform inspections, troubleshooting, repair, maintenance, installation, startup, and service of industrial pumping equipment at customer and job-site locations. This position requires strong mechanical aptitude, problem-solving skills, attention to detail, and the ability to communicate effectively with customers, technicians, and internal personnel.

Responsibilities

• Lead and perform field service activities involving industrial pumps and pumping systems.
• Inspect, troubleshoot, repair, maintain, install, and service industrial pumps and related equipment.
• Diagnose mechanical issues and determine appropriate repair or corrective action.
• Perform pump disassembly, inspection, repair, reassembly, and alignment.
• Assist with pump installation, removal, startup, and commissioning.
• Perform pump and motor alignment using appropriate tools and procedures.
• Inspect bearings, seals, shafts, impellers, couplings, wear rings, and other pump components.
• Replace mechanical seals, bearings, gaskets, packing, and other components as required.
• Assist with piping, valves, fittings, and other equipment associated with pumping systems.
• Perform field measurements and document equipment conditions and repair requirements.
• Use hand tools, power tools, precision measuring equipment, and other service equipment.
• Read and interpret equipment manuals, drawings, specifications, and service documentation.
• Complete service reports documenting work performed, parts used, equipment condition, and recommendations.
• Identify additional repair or replacement needs and communicate findings to the appropriate personnel.
• Maintain an accurate inventory of parts, tools, supplies, and equipment assigned to the service truck.
• Conduct regular truck inventory checks and ensure required parts, tools, and supplies are available for scheduled service work.
• Account for parts and materials used on service calls and ensure usage is properly documented.
• Keep the service truck clean, organized, and in safe operating condition.
• Ensure equipment and materials are loaded and secured appropriately before traveling to job sites.
• Safely load and unload materials using appropriate equipment and procedures.
• Complete required vehicle inspections, including pre-trip and post-trip inspections.
• Maintain required DOT documentation, driver logs, inspection reports, and other records.
• Comply with applicable DOT regulations, company safety policies, and traffic laws.
• Maintain a valid DOT medical card and any required commercial driver's license or endorsements for the assigned vehicle.
• Report vehicle defects, accidents, incidents, or unsafe conditions immediately.
• Maintain a clean and organized work area.
• Follow all company safety procedures and required PPE practices.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience servicing industrial pumps or similar rotating equipment required.
• Strong mechanical aptitude and troubleshooting skills.
• Experience with centrifugal pumps, positive displacement pumps, or other industrial pumping equipment preferred.
• Experience with pump installation, repair, maintenance, and alignment preferred.
• Previous field service or industrial maintenance experience required.
• Previous lead or supervisory experience preferred.
• Ability to read and understand mechanical drawings, equipment manuals, and service documentation.
• Ability to use precision measuring tools and standard mechanical tools.
• Ability to communicate effectively with customers, technicians, and management.
• Valid driver's license with an acceptable driving record.
• Ability and willingness to travel to customer and job-site locations.
• Ability to work independently and make sound decisions in the field.
• Current DOT Medical Card

Physical Requirements

• Ability to stand, walk, bend, stoop, kneel, climb, and work in various positions for extended periods.
• Ability to lift, carry, push, and pull tools, equipment, and pump components.
• Ability to work with heavy industrial equipment and components using appropriate lifting and rigging procedures.
• Ability to work in confined or difficult-to-access areas when required.
• Ability to work indoors and outdoors and in varying weather conditions.
• Ability to safely climb ladders, stairs, platforms, and equipment when required.
• Ability to wear required PPE for extended periods.

Travel Requirements

• Regular travel to customer facilities and job sites is required.
• Overnight travel may be required depending on customer and project requirements.
• Work schedules may vary based on customer needs, emergency service requirements, and project schedules.

Safety Requirements

• Follow all company safety policies, DOT requirements, and applicable OSHA regulations.
• Properly use required PPE and safety equipment.
• Participate in required safety training.
• Immediately report accidents, injuries, near misses, property damage, and unsafe conditions.
• Maintain a safety-conscious work environment at all times.

Goforth Williamson is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company:

Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits:

Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program:

Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development:

FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities:

With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer:

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.