FIELD SERVICE TECHNICIAN

Equipment Depot; Pflugerville (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Equipment Depot is seeking a field service technician to repair and maintain electric, diesel, and gasoline industrial trucks and/or construction equipment. You will diagnose issues by observing the unit in operation and perform mechanical repairs after thorough inspection.

Responsibilities include documenting repairs with model/serial numbers, communicating with customers, ensuring safety checks, and maintaining proper time card submission.

Responsibilities

• Reads work order and observes/listens to truck to determine malfunction/diagnose the problem(s)
• Offers solutions to meet customer specifications; provide estimates when appropriate
• Performs mechanical repairs to equipment after inspection/analysis of breakdown
• Records complete repair description on work order including model, serial number and hour meter reading
• Obtains customer signature and communicates repair needs or completed work
• Examines safety guards, loose bolts, and devices and makes adjustments
• Lubricates moving parts and tests repaired truck to verify conformance
• Represents Equipment Depot professionally and maintains van cleanliness at all times
• Tracks and schedules with operations or service manager for routine maintenance or issues
• Works safely to protect customers, Equipment Depot, and the public
• Submits time cards by 9:00 a.m. daily; notifies service admin if dispatched from home

Job description

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s)


• Offers solutions to meet customer specifications; provide estimates when appropriate.


• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.


• Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.


• Obtains signature from a customer and communicates with customers on repair needs, or work that was completed.


• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.


• Lubricates moving parts and drives repaired truck to verify conformance to specifications.


• Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.


• Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.


• Works in a manner that protects customers, Equipment Depot, and the public.


• Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.


• Submits time cards by 9:00 a.m. daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily.