Field Service Technician

Strong Technical Services, Inc.; Fort Wayne (IN); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Field Service Technician to provide technical support for cutting-edge digital cinema equipment. In this dynamic role, you'll perform maintenance, installations, and troubleshooting in a fast-paced environment. The ideal candidate will possess a strong background in electronics, particularly in the Pro-AV market, and excel in communication and problem-solving. Join a collaborative team that values creativity and offers competitive compensation and benefits. If you're ready to take on exciting challenges and contribute to the future of digital media, this opportunity is for you.

Benefits

Competitive Compensation

Flexible Working Environment

Collaborative Culture

Opportunities with Industry Leaders

Latest Technologies

Qualifications

• Associate's degree or equivalent experience in electronics required.
• Experience with Pro-AV market electronics and digital cinema equipment preferred.

Responsibilities

• Provide technical support and preventive maintenance for digital cinema equipment.
• Install and test electronic or digital equipment, resolving software issues.

Skills

Attention to Detail

Communication Skills

Time Management

Analytical Skills

Self-Starter

Education

Associate's Degree or Equivalent

Tools

MS Office

Ohmmeter

Voltmeter

Ammeter

Oscilloscope

Job description

At Strong Technical Services, Inc., we are a highly motivated value-based organization operating in a nimble environment. Focused on creating a hard-working culture, we challenge inspired and driven people to take smart risks.

Strong specializes in the installation and service of digital projection, audio systems, and digital signage. Our company offers a unique opportunity for field technicians to work in a fast-paced, agile environment with cutting-edge technologies to support our growing network of customers.

Strong Technical Services is a Fundamental Global Company. Fundamental Global is a nationwide provider of technology-based products and is the primary service provider for theatre chains, financial institutions, healthcare facilities, and retail outlets nationwide. We are headquartered in Mooresville, NC along with an office and warehouse in Omaha, NE.

We are revolutionizing the future of digital media and digital cinema products. Do you have what it takes to be a part of our team?

About the role

The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.

What you'll do

• Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies.
• Provide demand service for customers; determine and execute a support plan.
• Test electronic assembly, components or parts by connecting to various equipment, such as ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, or automatic test equipment.
• Examine equipment and assemblies for defects and replace defective components. Repair equipment and perform field testing. Resolve firmware and software issues.
• Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
• Record, analyze, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting.
• Install electronic or digital equipment and test.
• Record activities in Field Point daily, including work description, expenses, hours, labor, and travel.
• Take ownership and take on other duties as assigned.
• This position requires in and out of market travel up to 70-80% of the time; it also requires the ability to work weekends, holidays, and on-call.

Qualifications

• Associate's degree (A. A.) or equivalent from a two-year college or technical school, or equivalent combination of education and experience.
• Experience with electronics related to the Pro-AV market.
• Familiarity with computer and networking concepts and architecture.
• Experience with digital cinema equipment is preferred.
• Strong attention to detail.
• Proficient with MS Office.
• This position requires a valid, state-issued driver’s license.
• This position requires the ability to stand, sit, squat, and bend for a period of time.
• Excellent communication skills, both verbal and written.
• Comfortable working in a high-stress, fast-paced environment with shifting priorities.
• Excellent time management, organizational, and analytical skills.
• Self-starter who can find and resolve issues as they are identified.
• Ability to successfully interface with a wide range of personnel within the organization.

Here’s what makes us so great

• Competitive compensation and benefits.
• A fun environment that fosters energy, creativity, and results.
• Highly collaborative and flexible working environment.
• High-caliber partnerships and ongoing opportunities to work with industry leaders and experts.
• We invest in, and use, the latest technologies.

Strong Technical Services, Inc. is an Equal Employment Opportunity employer. This organization participates in eVerify and conducts pre-employment criminal history background checks and drug screens.