Field Service Technician

BIOIONIX; Fitchburg (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

BIOIONIX is seeking a Field Service Technician for a full-time, on-site role based in Fitchburg, WI. You will install, commission, maintain, and repair BIOIONIX systems at customer locations, calibrate equipment, perform preventive maintenance, and document service activities for clear reporting.

Travel to customer sites and training customers on basic operation are required. A technical diploma or associate degree is preferred, with strong mechanical/electrical skills and valid driver's license.

Qualifications

• Strong technical skills in mechanical, electrical, or electro-mechanical systems.
• Experience reading manuals, schematics, diagrams, and SOPs.
• Good communication and customer service to train and assist partners.
• Valid driver’s license and ability to work independently in the field.

Responsibilities

• Install, commission, maintain, and repair BIOIONIX systems at customer sites.
• Calibrate equipment and perform preventive maintenance.
• Document service activities and produce detailed reports.
• Travel to customer sites as needed and train customers on basic use.

Skills

Mechanical systems

Electrical systems

Electro-mechanical

Education

Technical diploma / Associate degree

Tools

Schematic diagrams

Diagnostics tools

Job description

Company Description

BIOIONIX® is dedicated to making the world’s food and water supply safer through proven, patented, non-chemical technology. The company’s three-tier artificial immune system uses natural SuperOxidants and Slightly Acidic Electrolyzed Water (SAEW) to destroy pathogens safely and effectively. This innovative approach replaces toxic chemicals with a disinfectant solution that is significantly stronger than bleach yet safer to handle. BIOIONIX® technology supports food safety and animal health from farm to table, and the BIOSAIF24/7 control system keeps installations operating reliably around the clock. Team members collaborate closely with partners to design, program, and support systems for a wide range of applications.

Role Description

The Field Service Technician is a full-time, on-site role based in Fitchburg, WI, responsible for installing, commissioning, maintaining, and repairing BIOIONIX® systems at customer locations. Day-to-day activities include performing equipment set-up, calibration, and testing, conducting routine and preventive maintenance, and troubleshooting mechanical, electrical, and control system issues. The technician will document service activities, prepare detailed reports, and communicate clearly with customers and internal teams to ensure safe and reliable operation of systems. This role also involves training customers on proper use and basic maintenance of equipment, adhering to safety and quality standards, and supporting continuous improvement initiatives. Occasional travel to customer sites and flexibility in scheduling may be required based on service needs.

Qualifications

• Candidates should possess strong technical skills in mechanical, electrical, or electro-mechanical systems, including basic wiring, piping, sensors, and controls.
• Candidates should possess practical skills in troubleshooting, diagnostics, and problem-solving for field equipment and automation or control systems.
• Candidates should possess skills in reading and interpreting technical documents such as manuals, schematics, diagrams, and standard operating procedures.
• Candidates should possess communication and customer service skills to explain technical issues clearly, provide training, and build positive relationships with partners.
• Candidates should possess organizational skills, including time management, documentation accuracy, and the ability to work independently in the field.
• Relevant qualifications include prior field service or maintenance experience in industrial, water treatment, food processing, or related environments.
• Additional beneficial qualifications include familiarity with electrolysis or water treatment technologies, basic computer skills for monitoring and reporting, and a valid driver’s license.
• A technical diploma, associate degree, or equivalent experience in a field such as industrial maintenance, electrical technology, mechanical engineering, or similar discipline is preferred.