Field Service Technician

Ziegler Cat; Fergus Falls (MN); On-site; USD 52,348 - 70,257; Full time

Benefits offered by this job

Health Insurance

PTO 15 days

9 holidays

401(k)

HSA

Disability Insurance

Parental Leave

Fitness discount

Education assistance

Boot reimbursement

Tool Insurance

Job summary

Ziegler CAT is seeking a full-time Field Service Technician to service heavy diesel truck, construction, and agricultural equipment in Minnesota. You will diagnose, repair, and maintain CAT and related machinery, with a focus on safety, reliability, and customer satisfaction.

Starting pay ranges from $38.00 to $51.00 per hour, with benefits including health, dental, vision, and life insurance, PTO, holidays, 401(k), HSA contributions, disability coverage, and education assistance.

Qualifications

• 2-year technical degree or high school diploma with several years of mechanic experience.
• 5+ years diesel equipment repair experience, preferably field experience.
• Knowledge of hydraulics, transmissions, undercarriage, track systems, electrical, and fuel systems.
• Previous CAT equipment experience; several brands are a plus.
• Ability to diagnose equipment without supervision and read schematics.
• Strong customer service, attention to detail, and communication skills.

Responsibilities

• Diagnoses and repairs Caterpillar equipment including heavy construction and agriculture equipment in the area.
• Responds to customer needs promptly and maintains a company truck.
• Uses independent judgment to maintain and repair complex equipment with mechanical, hydraulic, gas, diesel, and electrical systems.
• Keeps work area clean and vehicle well-maintained and organized.
• Communicates job status to supervisor and completes paperwork daily.
• Provides assistance to other technicians as needed for troubleshooting repairs.
• Performs after-hours emergency calls as directed by supervisor.
• Identifies parts needs for inventory.

Skills

Diesel repair

Troubleshooting

Hydraulics

Electrical systems

Reading schematics

Tool set

CDL Class A

DOT compliance

Education

2-year technical degree

High school diploma

Tools

CAT equipment experience

Computer literacy

Job description

Ziegler CAT has an opening for a full-time, experienced Field Service Technician to work on heavy diesel truck, construction, and agricultural equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing customer base.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is $38.00 to $51.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance
• Safety Boot Reimbursement, PPE & Uniforms provided
• Tool Insurance
• Safe, clean and friendly work environment

Responsibilities

• Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment as well as agricultural equipment including tractors, combines, balers, sprayers, tillage equipment, and planters in the area
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided
• Using a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations
• Maintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner, and ensures the vehicle is always properly maintained
• Positively interacts with manager and team members to satisfy customer needs
• Provides assistance to all other levels of technicians as needed in regard to troubleshooting repairs
• Communicates job status with supervisor and communicates job is completed to receive the subsequent assignment.
• Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis
• Documents labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer
• Willing to respond to after hour emergency calls as directed by supervisor
• Identifies and communicates the need for parts for inventory
• Performs other duties as assigned/required

Qualifications

• 2-year technical degree or high school diploma and several years of comparablemechanic experience
• 5+ years of relevantdiesel equipment repair experience, preferably some field experience
• Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems;
• Previous experience with CAT equipment; Challenger tractors, combines or hay equipment; LEXION combines; AGCO RoGators, TerraGators, and SpraCoupes; Sunflower tillage equipment; or White Planters a plus but not required
• Possesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics.
• Personal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills
• Ability to maintain safe and clean work environment
• Willing and able to respond to after-hour emergency calls as directed by supervisor
• Basic computer skills
• Own mechanic tool set
• Clean driving record
• Class A CDL or willingness to obtain one within a defined period of time
• Obtain a DOT medical certification card
• Pass a DOT pre-employment drug screen & physical
• Able to operate equipment safely

Minimum Physical Requirements

• Push/pull up to 100 lbs
• Lift/carry up to 100 lbs
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

DOT driving requirements

Applicants must be able to obtain valid Class A CDL, obtain a DOT medical certification card, and pass a DOT pre-employment drug screen and physical.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.