FIELD SERVICE TECHNICIAN

Carter Machinery Company, Inc; Felton (DE); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching up to 6%

Life and disability insurance

In-house training programs

Tuition reimbursement

Employee referral bonus

Tool allowances

Discounts on equipment

Overtime opportunities

Shift differential

Job summary

Carter Machinery Company, Inc. is hiring a Field Service Technician to support Southern Delaware. The role involves diagnosing and repairing heavy equipment at customer sites, including engines, hydraulics, and electrical systems.

You will document work, procure parts, and maintain a clean, safe work area while delivering exceptional customer service. The ideal candidate has prior Caterpillar service experience, strong troubleshooting skills, and the ability to work independently or with a team.

Qualifications

• High school diploma or GED is required.
• Experience performing mechanical service and repairs to Caterpillar and related equipment is preferred.
• CDL license and ability to obtain DOT certification are required or obtainable.
• Proficiency with technical software, databases and manuals is expected.

Responsibilities

• Apply troubleshooting techniques and determine proper repair procedures on work orders.
• Service, diagnose and repair machine components and systems at customer sites.
• Disassemble, inspect and determine parts needed; reassemble to factory specs.

Skills

Troubleshooting

Mechanical aptitude

CDL license

DOT certification

Technical software

Education

High school diploma or GED

Job description

We are currently offering up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable at hire, and the remaining $2,500 is payable after 90 days of employment.

Join a Company That's Built to Elevate You.

At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Field Service Technician

Location: Supporting Southern Delaware

Shift: 1st

Starting Compensation Range: $30.45 - $43.43 per hour

What You Will Do:

• Apply troubleshooting techniques and determine proper repair procedures on all assigned work orders
• Service, diagnose and repair all machine components and systems, including engine/components air conditioning units; change hoses; repair cylinders, buckets, and booms; at customer's jobsite
• Disassemble, inspect and determine parts needed. Reassemble to factory specifications
• Interact with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor
• Perform minor electrical and computer repairs
• Interpret and utilize information from operating, maintenance and service manuals/bulletins
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms
• Clearly and concisely document all work and repairs completed in a timely manner
• Maintain work area, tools and equipment to promote a clean and safe environment
• Perform various other duties as assigned

What We're Looking For:

• Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment
• Excellent troubleshooting and analytical skills
• High school diploma or GED, required
• Knowledge of engines, transmissions, and other related components
• Must have excellent mechanical aptitude
• Must be able to work independently and as part of a team
• Excellent driving record and ability to obtain a CDL
• Ability to become DOT certified with DOT Medical Card
• Proficient in use of technical software, databases and manuals

What Success Looks Like In This Role:

• Strong communication with excellent verbal and written communications skills
• Self-directed and well organized
• Ability to prioritize workload while providing excellent customer service
• Demonstrating ability to learn and apply new knowledge
• Interacting professionally with customers and all of levels of personnel within the organization
• Functioning well in a fast-paced environment
• Working any shift and overtime as needed to meet business and customer demands
• Work in coordination with team to achieve Continuous Improvement goals and objectives
• Promoting a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Frequently required to sit
• Regularly lift and/or more up to 70 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you’re looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.