Field Service Technician

EAVX; Elkhart (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading manufacturer is seeking a Customer Service Field Technician in Elkhart, Indiana. The successful candidate will install and service fiberglass and aluminum truck caps, ensure customer satisfaction, and work independently while traveling to various locations. A competitive salary, tools, and company vehicle are offered in a collaborative environment.

Benefits

Competitive salary and benefits package

Company-provided vehicle

Paid training and opportunities for career growth

Qualifications

• 2+ years of field service or automotive installation experience.
• Valid driver's license with a clean driving record.

Responsibilities

• Install and service fiberglass and aluminum truck caps.
• Troubleshoot and resolve issues like latch alignment and weather sealing.
• Educate customers on maintenance of Leer products.

Skills

Communication

Customer Service

Problem-Solving

Mechanical Skills

Education

Equivalent Experience

Tools

Hand Tools

Power Tools

Job description

Job Posting: Customer Service Field Technician

Location: Elkhart, IN

Company: Leer Group

Employment Type: Full-Time

Are you a mechanically inclined problem-solver who enjoys hands-on work and traveling to different sites? Leer Group, the leading manufacturer of fiberglass and aluminum truck caps and tonneaus, is looking for a Customer Service Field Technician to join our growing team in Elkhart, Indiana.

What You’ll Do:

• Install and service fiberglass and aluminum truck caps at customer and dealer locations.
• Lead field service campaigns, supporting fleet customers and custom dealer needs.
• Handle warranty repairs on-site at Leer manufacturing campuses and transportation hubs when not traveling.
• Troubleshoot and resolve issues like latch alignment, weather sealing, and cosmetic defects.
• Educate customers on the proper use and maintenance of Leer products.
• Maintained detailed service records and represented the Leer brand with professionalism.

What We’re Looking For:

• 2+ years of field service or automotive installation experience.
• Solid understanding of hand and power tools; experience with fiberglass/aluminum is a bonus.
• Strong communication and customer service skills.
• Ability to work independently, manage schedules, and travel as needed.
• Valid driver’s license and clean driving record required.

Physical Requirements:

• Able to lift to 75 pounds.
• Comfortable with bending, climbing, and working in various weather conditions.

What We Offer:

• Competitive salary and benefits package.
• Company-provided vehicle, tools, and gear.
• Paid training and opportunities for career growth.
• A collaborative team environment at a trusted name in the industry.

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Required Education: Equivalent Experience

Travel Percentage: 75.0

Travel Required: Yes

Virtual Job: false