Field Service Technician

gpac LLC.; Elgin (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays and PTO

Company-provided phone, laptop, and工具

Job summary

gpac LLC. is seeking a field service technician in Elgin, IL to install, service, repair, and test CNC machinery and sheet metal fabrication equipment.

This role involves traveling to customer sites across the United States and resolving mechanical and electrical issues with a focus on reliability and customer satisfaction. The ideal candidate is mechanically inclined, comfortable with electrical systems, and able to work independently while presenting a professional image in the field.

Qualifications

• Must read mechanical drawings and understand equipment functionality.
• Experience with electrical systems and safety practices.
• Strong communication and customer service skills.

Responsibilities

• Install, service, repair, and test CNC machinery and sheet metal fabrication equipment.
• Troubleshoot mechanical, electrical, and operational issues.
• Diagnose equipment problems and identify replacement parts.
• Read and interpret mechanical drawings and technical documentation.
• Use diagnostic equipment to identify electrical issues.
• Provide on-site technical support and customer service.
• Travel to customer facilities throughout the U.S. (up to 75%).
• Work with an experienced team to develop product and equipment expertise.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Read drawings

Customer service

Problem solving

Education

Technical degree or trade school

Tools

Multimeters

Electrical testing equipment

Hand tools

Power tools

Job description

Field Service Technician

Location: Elgin, IL | Full-Time | Travel Up to 75%

Are you mechanically and electrically inclined with a passion for troubleshooting, working with machinery, and helping customers solve problems?

We are seeking a Field Service Technician to join a growing team supporting advanced CNC machinery and industrial sheet metal fabrication equipment. This is an excellent opportunity for someone who enjoys hands-on technical work, problem-solving, and traveling to customer locations throughout the United States.

The ideal candidate is mechanically minded, comfortable working with electrical systems, and able to work independently while representing the company professionally in the field.

What You'll Do

• Install, service, repair, and test CNC machinery and sheet metal fabrication equipment.

• Troubleshoot mechanical, electrical, and operational issues.

• Diagnose equipment problems and identify necessary replacement parts.

• Read and interpret mechanical drawings and technical documentation.

• Use diagnostic equipment, including multimeters, to identify electrical issues.

• Provide on-site technical support and outstanding customer service.

• Travel to customer facilities throughout the U.S. (up to 75%).

• Work alongside an experienced team while developing product and equipment expertise.

What We're Looking For

• Strong mechanical and electrical troubleshooting abilities.

• Ability to read mechanical drawings and understand equipment functionality.

• Experience using hand tools, power tools, and electrical testing equipment.

• Familiarity with multimeters and electrical safety practices.

• Strong communication and customer service skills.

• Ability to work independently, manage priorities, and solve problems in the field.

• A team-oriented attitude and the ability to remain calm under pressure.

Preferred Experience

• Technical degree, trade school education, or equivalent hands-on experience.

• Previous experience servicing, installing, or maintaining industrial machinery.

• CNC machine experience is a plus.

• Background with machine tools, manufacturing equipment, automation, or industrial maintenance is beneficial.

Compensation & Benefits

• Competitive compensation based on experience.

• Medical, dental, and vision insurance.

• Paid holidays and paid time off.

• Company-provided phone, laptop, and tools.

• Supportive, team-oriented work environment.

Work Environment & Requirements

• Combination of shop, manufacturing floor, and customer-site work.

• Frequent domestic travel, potentially up to 75%.

• Ability to lift up to 50 pounds.

• Ability to stand for extended periods and work around industrial machinery.