Field Service Technician

DWYER INSTRUMENTS, LLC; Cleveland (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

DWYER INSTRUMENTS, LLC is seeking a Field Service Engineer to perform on-site calibration, installation, startup, and troubleshooting of industrial flow, level, and temperature instruments at customer sites. The role requires strong problem-solving abilities and the skill to communicate complex technical concepts clearly to customers.

The candidate will respond to technical support inquiries, travel for troubleshooting, and ensure accurate documentation of site visits.

Qualifications

• Associate of Science or vocational training in electrical, mechanical or instrumentation with relevant work experience.
• 1-3 years progressive related work experience; 3+ years working with fluid dynamics, measuring instrumentation, or process controls is a plus.
• Proficient with HART, Profibus, Modbus or other digital bus communications.
• Excellent verbal and written communication skills; ability to explain technical information to non-technical users.
• Ability to troubleshoot complex issues on various electronic components.

Responsibilities

• Troubleshoot, maintain, test, and calibrate industrial flow, level, and temperature instrumentation at customer sites.
• Installation start-up and commissioning at customer locations.
• Handle technical support calls and emails post-sale; travel to customer sites for troubleshooting.
• Troubleshoot and maintain instruments interfacing with customer control systems (DCS, PLCs, MMI, SCADA) and field devices.
• Program input operating parameters as per customer specs.
• Document field service visits via Field Service Reports and expense reports.
• Train personnel and partners on installation, operation, integration, configuration, service, and usage of products.

Skills

Electrical troubleshooting

Customer communication

Problem solving

Field service

Education

Associate of Science or vocational training in electrical/mechanical/instrumentation

Tools

HART

Profibus

Modbus

Job description

Description

The Job:

The main responsibilities will include conducting repairs, running calibrations, troubleshooting electronics, and taking service trips to the customer sites. This is a dynamic role that requires excellent problem-solving skills, strong technical knowledge and exceptional customer service skills.

Who We Are Looking For:

• The ideal candidate with excellent communications skills and can explain technical concepts to non-technical users and customers clearly.
• A team player who can work in different environments and has the electrical aptitude to solve all types of service problems.

What You’ll Do:

• Troubleshoot, maintain, test, and calibrate industrial flow, level, and temperature measurement instrumentation at the customer site.
• Installation start-up and commission instrumentation at the customer’s location.
• Manage both areas of routines such as answering technical support calls, responding to emails on post sale product support, and travel to customer site for troubleshooting support.
• Troubleshoot and maintain instruments that interface to customer’s control systems including DCS, PLC's, MMI, SCADA and with other industrial field control devices such as pressure transmitters, thermocouples, and analyzers.
• Perform calibration and input operating parameters and specifications as defined by customer’s plant specifications, management and/or engineers.
• Document field service customer site visits via Field Service Reports and expense reports.
• Train FCI personnel, customers, and sales channel partners regarding the installation, operation, integration, configuration, service, and usage of FCI products.

Requirements

What You’ll Need:

• Associate of Science or vocational training in electrical, mechanical or instrumentation with relevant work experience.
• 1-3 years progressive related work experience (Commercial or Military); of which 3+ years' work experience with fluid dynamics, measuring instrumentation, and/or process controls is a plus.
• Proficient with HART, Profibus, Modbus or other digital bus communications.
• Excellent verbal and communication skills, with the ability to explain technical information to non-technical users and customers.
• Ability to troubleshoot complex issues on different types of electronic components.

Physical/Travel Requirements

• This position requires sitting and talking on the phone for extended periods of time and using a computer keyboard. Field service trips may require extended periods of standing, walking, bending, lifting up to 50lbs., gripping, wrenching, and twisting. May be required to climb ladders, work in confined spaces, using man-lifts and climbing aloft harnesses and potential to work in or nearby nuclear plants.
• In addition, the candidate must be able to work overtime when required, maintain a valid driver's license with a clean driving record, have a valid passport, and the ability to travel worldwide for extended periods of time (30/40% of the time). Individuals may be required to pass a customer site credentials/background check, such as required for a TWIC card. The work schedule is primarily 1st shift but may be changed to 2nd or 3rd when needed. The ideal candidate must be very well organized, and able to present themselves professionally to customers in stressful situations and be fiscally responsible to both the customers and FCI.

We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We’re happy to discuss compensation openly throughout the hiring process.