Field Service Technician

Quench USA; Chicago (IL); On-site; Full time

Job summary

A leading company in water solutions is seeking a Field Service Technician in Chicago, IL. The role involves servicing and maintaining water systems, ensuring customer satisfaction, and requires technical skills. Competitive hourly rate and benefits offered.

Benefits

Medical, Dental, Vision Insurance

401(k) with 50% match

PTO and Paid Holidays

Company Vehicle and Gas Card

Qualifications

• Experience in repair and maintenance required.
• Basic computer skills and Microsoft Office experience preferred.

Responsibilities

• Troubleshoot products for repairs and perform maintenance.
• Change water filters and inspect for leaks.
• Provide positive customer service during site visits.

Skills

Repair and Maintenance

Communication

Technical Skills

Basic Computer Skills

Education

Technical School Degree

Job description

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America.

Quench bottle-free water coolers, ice machines, sparkling water dispensers, and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long-term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader, with a successful NYSE public offering in 2016, and is now owned by private equity-backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of over 90 locations across North America and Puerto Rico. For more information, visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that improve health and wellness. The company offers technologically advanced water filtration and treatment products, including water softeners, drinking water systems, whole-house systems, and business solutions. Culligan's network of over 900 franchise dealers in 90 countries makes it the largest in the world, many of whom are multi-generational family owners committed to their local communities. For more information, visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Position

We are currently seeking a Field Service Technician for our Chicago, IL area to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. Responsibilities include installations, maintenance, repairs, and preventative maintenance. The technician also acts as the face of Quench, providing positive customer service during site visits. The position reports to the Field Service Manager and involves operating a company vehicle. Hands-on training is provided upon hire.

Key Responsibilities

• Troubleshoot products for repairs
• Change water filters, clean and sanitize tanks, change UV bulbs, and clear waterlines
• Inspect for leaks and malfunctions
• Perform service agreement tasks and other duties as assigned
• Follow safety policies and procedures
• Maintain company vehicle according to policy
• Utilize technical and mechanical skills
• Use basic tools and transport equipment/tools to sites
• Electronically transfer customer and company information
• Maintain regular and reliable attendance

Qualifications

• Experience in repair and maintenance
• Technical school degree preferred
• Basic computer skills required
• Microsoft Office experience preferred
• Good verbal and written communication skills
• Ability to learn water cooler repair approaches
• Ability to work in a fast-paced environment
• Clean work record and pass pre-employment drug screen
• Physical ability to bend, squat, walk with equipment, climb ladders, and lift 70+ pounds
• Valid driver’s license
• At least 21 years old

Highlights

• Hourly Rate: $22.87 - $23.00
• Company vehicle and gas card provided
• Schedule: Monday-Friday, 7:00 AM - 4:00 PM (may vary)

Benefits

• Medical, Dental, Vision insurance starting day one
• 401(k) with 50% match up to 6%
• PTO and paid holidays

$22.87 - $23 per hour

Important Notice

Beware of fake job offers claiming affiliation with Quench. We never request banking details or personal information during interviews, nor do we ask for payment to apply or as a condition of employment. Official emails come from @quenchwater.com. Verify offers through our HR channels at [e-mail].

We are an Equal Opportunity Employer, committed to inclusive hiring without discrimination based on race, color, religion, gender, disability, age, or other protected factors.