Field Service Technician

Corning Incorporated; Charlotte (NC); On-site; USD 59,089 - 81,248; Full time

Benefits offered by this job

100% company-paid pension benefit

Health and well-being benefits

Company-wide bonuses and long-term incentives

Job summary

Corning Incorporated is looking for a qualified technician to provide technical assistance with fiber optic communication systems. Candidates must possess a high school diploma or equivalent and be capable of performing physical tasks, including lifting and climbing.

The role involves substantial travel, up to 60%, to support installations and field projects. Strong proficiency in Microsoft Office is preferred, alongside mechanical intuition and the ability to distinguish colors. This position offers competitive pay with a range from $59,089 to $81,248.

Qualifications

• High school diploma or equivalent.
• Must have ability to distinguish colors.
• Must be able to lift parcels and equipment weighing up to 50lbs.
• Must be able to obtain a U.S. Passport.
• Must possess a valid driver’s license.

Responsibilities

• Provide technical assistance to customers.
• Travel to customer sites for installations and repairs.
• Act as Project Leader for fiber optic network installations.
• Conduct product evaluations on Corning and competitor products.

Skills

Mechanical intuition

PC computer literacy

Technical writing ability

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Associates degree in a STEM field

Tools

Fiber optic communication systems

Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint, Visio)

Job description

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 75740

Role Purpose

Provide technical assistance to both internal and external customers, support field projects, training classes, corporate owned manufacturing facilities, Product Line Management, and Commercial Sales and Marketing.

Key Responsibilities

• Master optical test and splice equipment and procedures required to perform assigned tasks.
• Travel to customer sites to install, test, repair, and document fiber optic communication systems.
• Perform as a Project Leader with the responsibility for coordinating and executing all facets of a fiber optic network installation.
• Assist fiber optic training courses at various Corning locations, regional locations, and at customer sites.
• Provide on-site technical assistance and troubleshooting for various Corning customers at various locations.
• Complete on-site investigations of potential product issues raised by customers.
• Conduct product evaluations on both Corning and competitor products.
• Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
• Provide recommendations to Sales, Manufacturing and Field Engineering to solve quality and/or field related problems.
• Coordinate project and support-related travel and logistical activities and plans as assigned.

Experiences/Education - Required

• High school diploma or equivalent
• Candidate should possess sound mechanical intuition and PC computer literacy
• Must have ability to distinguish colors
• Must be able to lift parcels and equipment weighing up to 50lbs
• Must be able to climb ladders and work from aerial lifts
• Must be able to obtain a U.S. Passport
• Must be willing to travel domestically approximately 60%
• Must possess a valid driver’s license

Experiences/Education - Desired

• 5 years technician-related experience
• Associates degree in a STEM field preferred
• Proficiency in using Microsoft Office, including Word, Excel, PowerPoint, Outlook, SharePoint and Visio
• Technical writing ability, with emphasis on effective presentation of detailed concepts
• Knowledge of construction and project planning procedures
• Some related work experience and/or military background in telecommunications

This position does not support immigration sponsorship.

The range for this position is $59,089.00 - $81,248.00 assuming full‑time status. Starting pay for the successful applicant is dependent on a variety of job‑related factors, including but not limited to geographic location, market demands, experience, training, and education.

Benefits

• Company‑wide bonuses and long‑term incentives aligned with key business results.
• 100% company‑paid pension benefit with fixed contributions, plus matching contributions to your 401(k) savings plan that can reach between 7% and 12% of your pay.
• Health and well‑being benefits including medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP).
• Recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].