Field Service Technician

3i People; Charlotte (NC); On-site; USD 58,000 - 80,000; Full time

Job summary

3i People is looking for a Field Service Technician to provide on-site technical support for an internet service provider in Charlotte, NC. The ideal candidate will have experience in low voltage work, network troubleshooting, and be comfortable working independently. You'll connect customer devices, maintain network systems, and work with engineers to resolve issues.

Qualifications

• 2+ years Low Voltage Experience.
• Running/Terminating Cat 5/6 and RG coax.
• Working with and troubleshooting fiber is a plus.

Responsibilities

• Install and troubleshoot network switches and wireless APs.
• Work with end users to help them connect devices to the network.
• Collaborate with network engineers on complex problems.

Skills

Low Voltage Experience

Basic Network Experience

Troubleshooting

Structured Cabling

Customer Service

Job description

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Title: Field Service Technician

Role type: Contract

Location: Charlotte, NC

Job Description:

We are a internet service provider mainly for multi-family housing, think high rises and apartment complexes. We are seeking a dedicated Field Service Technician to join our team. The ideal candidate will have a past working for a cable/satellite installer, low voltage tech or IT installer. You'll be responsible for providing on-site technical support, troubleshooting hardware and network problems.

• Install and basic troubleshooting network switches and wireless APs
• Install and maintain battery backup systems/UPSs
• Work with end users to help them connect a wide range of customer devices to the network
• Work with network engineers remotely to troubleshoot more complex problems.

Responsibilities

• Install and basic troubleshooting network switches and wireless APs
• Install and maintain battery backup systems/UPSs
• Work with end users to help them connect a wide range of customer devices to the network Work with network engineers remotely to troubleshoot more complex problems.

Qualifications

• 2+ years Low Voltage Experience
• Running/Terminating Cat 5/6 and RG coax
• Basic network experience
• Structured cabling experience is a plus
• Work unsupervised
• Be comfortable working from a 6-9ft ladder
• Valid driver's license
• Working and troubleshooting fiber is a plus.
• Join us as a Field Service Technician and be part of a dynamic team where your skills will be valued and developed.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing

• Industries

  IT Services and IT Consulting

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