Field Service Technician

Lincoln Electric; Carson City (NV); Remote; USD 41,000 - 55,000; Full time

Job summary

Lincoln Electric is seeking a reliable Field Service Technician to travel across North America performing equipment commissioning, training, troubleshooting, and remote support. You will diagnose mechanical, electrical, and software issues while delivering high-quality service.

The role requires an Associate degree in Electronics Technology or 3+ years in the field, with 75% travel and a clean driving record.

Qualifications

• Associate degree in Electronics Technology or 3+ years relevant experience.
• Willingness to travel 75% of the year across North America (US, Canada, Mexico).
• Current and valid US passport and driver's license with clean record.
• Proficiency reading electrical schematics and using a handheld volt/amp meter.
• Experience with 3-phase and single-phase equipment.

Responsibilities

• Provide onsite training, commissioning, and repair of CNC equipment and related products.
• Offer technical support onsite or by phone for new and existing customers.
• Troubleshoot and determine root causes of failures in software, mechanical, and electrical components.
• Maintain detailed service logs and field/quality reports.
• Create procedures for internal training and continuous improvement.

Skills

Troubleshooting

Electrical systems

Schematics reading

Customer support

Communication

Travel 75%

Self-directed

CAD experience

Education

Associate degree in Electronics Technology

Tools

Salesforce

LogMeIn

TeamViewer

Job description

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at

Location:

Remote - NevadaEmployment Status:

Hourly Full-TimeFunction:

Customer ExperiencePay Range:

$30.00 - $40.00 / hrTarget Bonus:

5%Req ID:

30287Summary

We are currently seeking a reliable, motivated, and hardworking Field Service Technician with a solid background in mechanical and electrical systems, along with strong troubleshooting skills. This role involves traveling to customer sites to perform equipment commissioning, conduct end-user training, troubleshoot issues, and ensure optimal performance. When not in the field, the Technician will provide exceptional support via phone and email to assist customers remotely.

Essential Functions

Provide onsite training, commissioning, and repair of CNC equipment and related products with quality workmanship and strong attention to detailProvide technical support onsite or by phone for new and existing customersTroubleshoot and define root cause of failure as it relates to software, mechanical, and electrical componentsComplete detailed service event logs, including field and quality control reportsCreate procedures and documentation for internal training and continuous improvementPartner with production personnel to ensure quality and continuous improvement efforts as it relates to customer satisfactionSupport sales by providing system application and specification informationWork collaboratively across various business units and productsWillingness to cross-train and learn new products as neededAnalytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environmentPrioritize safe work practices daily and attend safety meetings as required; complete Job Safety Analysis forms for each job site visitedComplete all travel and expense reports in a timely mannerAssist the technical support group with customer service by calling and emailing customers with technical issues; create and close cases in Salesforce using LogMeIn 123 or TeamViewer for onboard access to troubleshoot customer issuesPerform general duties as assigned and assist in other areas as workload requires

Required Skills

Associate’s degree in Electronics Technology (or related field) or 3+ years’ relevant experienceCommitment to travel 75% of the year throughout North America (US, Canada, Mexico); 90% of travel is in the USCurrent and valid US Passport and driver’s license with a clean driving record and reliable transportationProficiency reading electrical schematicsAbility to use a handheld volt/amp meterExperience working with and troubleshooting 3-phase and single-phase equipmentExceptional interpersonal, oral, and written communication skillsExperience with industrial tools/equipment such as mechanical hand tools, power hand tools, etc.Customer support experienceAbility to function in a self-directed environmentExperience with and basic understanding of pneumaticsProvide professional and courteous customer experienceStrong computer literacy skills

Preferred Skills

3D Solid Modeling / CAD experience recommendedPrevious work experience with CNC machines preferred

Competencies

Communicate effectivelyCustomer focusNimble learningSelf-developmentInstills trustAction oriented

Work Environment

While performing the duties of this job, the employee is sometimes exposed to moving mechanical parts and vibration, airborne particles, and machine lubricants and chemicals used in cleaning processes. The noise level in the work environment can be moderate to extreme. Ability to work in hot and humid climates while wearing PPE. Ability to work in cold weather while wearing gloves and PPE. Involves dirty work surfaces such as metal residue and dust, grease, oil, and other elements typical to industrial environments. Exposure to hot surfaces and material.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand/walk on cement floors for extended time; use hands to finger, handle, grasp or feel objects, tools, or controls. The employee is frequently required to grip and operate hand tools with a minimum of 50 in/lbs of force. The employee is frequently required to see fine components and possess manual dexterity to properly place and solder these components. The position requires occasional lifting, pushing and pulling objects that weigh up to 75 pounds.Lincoln Electric is an Equal Opportunity Employer.

We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.