Field Service Technician 1

Light and Wonder International, Inc.; Village of Islandia (NY); Vor Ort; USD 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

Healthcare

Dental

Vision

Paid vacation

401(k) plan

Tuition assistance

Zusammenfassung

Light & Wonder is seeking a Field Service Technician to join our 3rd shift team in Islandia, NY. The role covers 5:00pm–4:00am, Sunday to Wednesday, and focuses on installing, maintaining and troubleshooting our gaming machines at customer sites.

You will perform preventative maintenance on EGMs and ETGs, verify operations, complete incident reports, and stay current with safety procedures and field advisories while providing exceptional service to clients.

Qualifikationen

• High school diploma or equivalent.
• College level electronics training helpful.

Aufgaben

• Perform Preventative maintenance on EGM's, ETG's, and equipment per Gaming Commission and company standards.
• Ensure proper operations of the EGM's and ETG's via diagnostic tests, software settings, and functional testing.
• Navigate Management Terminal (MT) daily to verify EGM's status.
• Assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards.
• Complete required maintenance records in a clear and precise manner.
• Complete detailed daily/weekly tech logs.
• Adhere to L&W's Field Service established standards, policies, and procedures.
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity).
• Keeps all tools and equipment safe, in good condition.
• Stay current with all Light & Wonder Field Advisories and eLearning.
• Review customer issues with management and technical lead as they arise.

Ausbildung

High school diploma or equivalent

College level electronics training

Jobbeschreibung

Position Summary

This role will cover our 3rd shift. The hours will be 5:00pm to 4:00am Sunday through Wednesday.

Are you ready to level up your career? At Light & Wonder, we are committed to making the best games in the world. We are looking for smart, passionate, and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award-winning games at our customer sites. If you are ready to play... come join us and let's make games!

In this Customer facing role you will....

• Perform Preventative maintenance on EGM's (Electronic Gaming Machines), ETG's (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the EGM's, and ETG's via diagnostic tests, software settings, and functional testing
• Navigate Management Terminal (MT) daily to verify EGM's status
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
• Complete required maintenance records in a clear and precise manner
• Complete detailed daily/weekly tech logs
• Adhere to L&W's Field Service established standards, policies, and procedures
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
• Ensures all tools and equipment used are kept in proper, safe, and working condition
• Stay current with all Light & Wonder Field Advisories and eLearning
• Review customer issues with management, and technical lead as they arise

Pay

The pay range for this role is $24.00 - 26.00 per hour, with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.

• healthcare
• dental
• vision
• paid vacation
• generous 401(k) plan
• tuition assistance
• and much more

Education

High school diploma or equivalent.

College level electronics training helpful.

Work Conditions

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Equal Employment Opportunity

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.