Field Service Technician

Kimble's Food by Design, LLC; Burlington (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Company vehicle

Fuel card

Tool allowance

Paid time off

Job summary

Kimble's Corrections is hiring a hands-on Field Service Technician to install, maintain, and troubleshoot electronic equipment and network infrastructure across correctional facilities in North Carolina. You will manage routes, schedule, and vehicle, solving problems independently while ensuring security compliance.

This role requires traveling throughout North Carolina, performing preventive maintenance, and handling low‑voltage cabling, network devices, and Windows-based configurations.

Qualifications

• Experience with low‑voltage wiring and Ethernet cabling.
• Comfort with Windows OS and Microsoft Office.
• Working knowledge of computer hardware diagnostics and repair.
• Familiarity with networking fundamentals — switches/routers/WAPs.
• Willingness to travel extensively across North Carolina.

Responsibilities

• Install, configure, maintain, and repair inmate commissary and kiosk systems.
• Diagnose and repair computer hardware, peripherals, printers, scanners, payment devices, and network devices.
• Install and test low‑voltage cabling (Cat5/Cat6) and test connectivity.
• Configure network devices including switches, routers, and wireless access points.
• Perform preventive maintenance and respond to emergency service calls.
• Use Windows to document repairs and maintain service records.
• Read wiring diagrams and technical manuals to guide repairs.
• Travel throughout North Carolina to provide on-site support at facilities.
• Maintain inventory of parts, tools, and service equipment in the company vehicle.
• Build relationships with jail staff while following security procedures.

Skills

Self-direction

Organizational skills

Problem solving

Willingness to travel

Driver's license

Windows familiarity

Networking fundamentals

Tools

Hand tools

Power tools

Cable testers

Job description

Description

Keep critical technology running where it matters most. Kimble's Corrections is hiring a hands-on Field Service Technician to install, maintain, and troubleshoot the electronic equipment and network infrastructure that correctional facilities across North Carolina depend on every day. If you like variety, autonomy, and knowing your work genuinely matters, this is your next role.

Requirements

Why You'll Love This Job

• Real independence — you'll manage your own routes, schedule, and vehicle, with the trust to solve problems on your own.
• Variety every day — from cabling and networking to hardware repair, no two service calls look the same.
• Meaningful work — your skills directly support the safe, secure operation of correctional facilities across the state.
• Room to grow — build deep expertise across low-voltage systems, networking, and specialized commissary/kiosk technology.
• A company vehicle, tools, and the equipment you need to do the job right.

Compensation & Benefits

• Competitive pay
• Health, dental, and vision insurance
• Retirement plan / 401(k) match
• Paid time off and holidays
• Company vehicle, fuel card, and tool allowance
• Training, certifications, and career development support

What You'll Do

• Install, configure, maintain, and repair inmate commissary and kiosk systems.
• Diagnose and repair computer hardware, peripherals, printers, scanners, payment devices, and network-connected equipment.
• Install, terminate, test, and troubleshoot low-voltage cabling, including Cat5/Cat6 Ethernet cable.
• Configure and troubleshoot network devices, including switches, routers, wireless access points, and other connected hardware.
• Perform preventive maintenance and respond to emergency service calls to minimize equipment downtime.
• Use Windows-based computers and software to configure equipment, document repairs, and maintain service records.
• Read and interpret wiring diagrams, technical documentation, and equipment manuals.
• Test, identify, and resolve hardware, software, and network connectivity issues.
• Travel throughout North Carolina to provide on-site technical support at correctional facilities.
• Maintain an organized inventory of parts, tools, and service equipment in your company vehicle.
• Build strong working relationships with jail administrators, correctional staff, and facility personnel while following all institutional security requirements.

What You Bring

• Solid experience with low-voltage wiring, including terminating, testing, and troubleshooting Ethernet cabling.
• Comfort with Windows operating systems and Microsoft Office applications.
• A working knowledge of computer hardware diagnostics and repair.
• Familiarity with networking fundamentals — switches, routers, wireless networks, and IP-based devices.
• Confidence using hand tools, power tools, cable testers, and other diagnostic equipment.
• A sharp eye for troubleshooting and a genuine drive to solve problems.
• Strong self-direction and organizational skills — you're comfortable running your own day in the field.
• A valid driver's license and willingness to travel extensively across North Carolina.

What to Expect

• You'll work on-site inside county and state correctional facilities, following strict security and safety procedures.
• Expect frequent driving and independent fieldwork across North Carolina.
• You'll adapt to shifting priorities daily while maintaining professionalism in secure environments.