Field Service Technician

Rittal; Berkeley (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Rittal is seeking a hands-on Field Service Technician with HVAC experience to support on-site installations, maintenance, repairs, and training for climate control products in industrial settings. You will read service reports, coordinate activities with customers and sales, provide telephone support, and promote service contracts.

EPA refrigerant recovery certification and field-service experience are preferred; strong mechanical/electrical aptitude and MS Office proficiency are required to

Qualifications

• Minimum 3 years’ experience in air conditioner repair with EPA refrigerant recovery certification.
• HVAC certification preferred.
• Strong mechanical and electrical aptitude; proficient with electrical meters.
• Experience repairing industrial recirculating chillers is a plus.
• Previous field service experience is advantageous.
• Proficient in Microsoft Office (Outlook/Excel/Word).

Responsibilities

• Provide on-site customer support for climate control product installation, maintenance, repair, and service training.
• Complete service reports and communicate with relevant people.
• Coordinate field service activities with customer and local sales personnel.
• Provide telephone technical support to customers and service partners.
• Promote Service Contracts through customer interaction and communication.
• Understand customer requirements and offer cost-effective Rittal solutions.
• Perform other duties as assigned.

Skills

HVAC experience

Field service

Electrical aptitude

Microsoft Office

Customer interaction

Education

EPA refrigerant certification

HVAC certification

Tools

Electrical meters

Refrigerant recovery equipment

Job description

Field Service Technician

Seeking a hands‑on Field Service Technician with industrial & commercial HVAC experience! If you have HVAC, climate control, industrial chillers maintenance, repair experience, and enjoy working with customers in the field, then join a global leader in industrial and IT enclosures.

About US:

Rittal manufactures the world's leading industrial and IT enclosures, racks and accessories, including high efficiency, high-density climate control and power management systems for industrial, data center, outdoor and hybrid applications. It is an exciting time to join the world's largest enclosure manufacturer as we expand our US service network.

Responsibilities:

• Provide on‑site customer support for climate control product installation, planned maintenance, repair, and service training.
• Complete the required service reports and communicate with relevant people.
• Communicate/coordinate field service activities with customer and/or local Rittal sales personnel.
• Provide telephone technical support to customers and service partners.
• Promote Service Contracts through customer interaction and communication.
• Understand customers’ requirements and provide the most cost-effective solution from Rittal.
• Other duties as assigned.

Knowledge & Experience:

• Minimum of 3-years’ experience in air conditioner repair as well as EPA certified for refrigerant recovery and servicing of CFC based units. HVAC certification preferred.
• Possess strong mechanical and electrical aptitude and experience using electrical meters and troubleshooting.
• Experience in repairing industrial recirculating chillers is preferred.
• Previous field service is a plus.
• Working knowledge with Microsoft Office: Outlook/Email, Excel, and Word.

Physical Requirements, Mental & Safety Requirements:

• Stand or sit for long durations of time, up to and exceeding 8 hours.
• Work with hand tools, power tools, computer and use keyboard for up to and exceeding 8 hours. Stand, walk, bend, twist, and reach frequently throughout the work shift.
• Occasionally lift to 80 pounds to waist level; frequently lift 25 – 50 pounds to waist level and up to 25 pounds above the shoulders.
• Work in a fast-paced environment, adapt to assignment changes easily, ability to multi-task, learn repair and office procedures.
• Learn to use new software.
• Must be detailed oriented; communicate effectively via oral and written with all levels of vendors and customers.
• Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.

What we offer:

is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company. Our goal is to create a safe work environment so that our customers can trust us to deliver quality products. We enjoy all the benefits of an international company quickly growing in the US

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399‑0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.