Field Service Technician

Flowserve; Baton Rouge (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Flowserve is seeking a Field Service Technician in Baton Rouge, LA. You will travel to customer sites to troubleshoot and repair Flowserve control valve products, perform maintenance, and install spare parts where required.

You will document work, ensure safety, and provide technical support to customers, often coordinating with engineering for failure evaluations and diagnostics.

Qualifications

• 3–5 years in control valve experience, assembly, repair and troubleshooting.
• Ability to explain digital and mechanical concepts and value to customers.
• Knowledge of instrumentation, process control, and flow loop elements.

Responsibilities

• Advise plant personnel on maintenance and operating procedures.
• Troubleshoot and repair Flowserve control valve products on site.
• Write daily reports detailing work performed and recommendations.
• Conduct onsite safety training and maintain a safe work site.
• Provide technical support to customers via email/phone.

Skills

Control valve experience

Troubleshooting

Instrumentation knowledge

HART/MODBUS/FF

MS Office

Education

Associate degree in Instrumentation

Tools

SoftTools

Profiler

ValveSight

FAST Test

StarTalk XP

Job description

Company Overview:

Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together-creating extraordinary flow control solutions that strengthen today's world while building tomorrow.

ROLE SUMMARY

The Field Service Technician will travel to customer locations to troubleshoot and repair all Flowserve Control Valve Business Unit products and solicit the sale and installation of spare parts. Our customers rely upon and consider the technician as a knowledgeable control valve resource. Technicians may be asked to repair, and overhaul competitor’s valves as needed.

PRIMARY RESPONSBILITIES

• Advise plant personnel on correct maintenance and operating procedures.
• Provide both the company and the client an accurate record of work performed, and actions taken, with conclusions and recommendations as required.
• Check all equipment after installation and prior to startup of valves and associated equipment within the allotted time and in a professional manner, assuring that all customers’ problems are handled with a minimum delay.
• Perform valve walkdowns at customer facilities for large outage preplanning.
• Write clear, concise daily reports to keep customer and manager apprised of job progress.
• Maintain accurate job paperwork, monitor time and materials charged to each job.
• Conduct required onsite safety training and requirements, complete JSEA prior to work performed, and maintain a safe work site.
• Maintain the highest standard of service to customers.
• Identify and attend training to develop personal knowledge and skills.
• Report to Manager for assignment in repair shop when no field service work is available and assist assembly department as required.
• Troubleshooting and repairing equipment in the field. The equipment will primarily consist of Flowserve Control Valve products but may also include control valve products of other manufacturers.
• Provide technical support to customers whether emailed or phoned.
• Assist the engineering department with failure evaluations.
• Conduct diagnostic testing on control valves and interpret the results. Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.
• Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Physical activity is required, including frequent lifting up to 50 pounds, ascending/descending ladders, and staircases, and climbing and reaching in, under, and around large equipment, often outside.
• 3-5 years in control valve experience (assembly, repair, & troubleshooting) and as a technical problem solver that has included the integration of actuation, control valves and instruments.
• Ability to explain digital and mechanical concepts and articulate recommendations that detail value that customers are willing to pay for.
• Comprehensive working knowledge of Instrumentation and process control and the elements in a flow loop (PID control, flowmeters, different process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems).
• Proficient with Microsoft Office programs (Word, Excel, Power Point, Outlook).
• Excellent writing and documentation skills regarding engineering reports and other documentation.
• Comprehensive working knowledge about the main DCS and related Asset Management Systems (Emerson DeltaV/AMS; Yokogawa Centum VP/PRM; Honeywell Experion/FDM).
• Proficient with demonstration equipment: audio-visual, electronic, mechanical, and pneumatic equipment.
• Knowledgeable in removing, installing and starting-up digital products including software installations.
• Must be a self-starter capable of working independently with little to no supervision.
• Capable of collaborating with instrument engineers, site engineers and technicians.
• Able to remain calm and even-tempered in stressful situations.
• Comprehensive knowledge of technical designs, engineering drawings, and schematics.
• Comprehensive knowledge of main valve competitors (Fisher, MN, Metso, Samson, CCI). Electric actuation competitors are a plus (Rotork, Auma, EIM, Coester, etc.).
• Comprehensive knowledge and experience with FLS main digital positioner competitors (Fisher, Masoneilan, Metso, Samson, Siemens, ABB, Foxboro).

PREFERRED EXPERIENCE/SKILLS:

• Flawless interpersonal and communication skills with a team and customers.
• Comprehensive working knowledge of Instrumentation and process control and the elements in a flow loop (PID control, flowmeters, different process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems).
• Excellent problem-solving abilities and analytical thinking.
• Associates degree in Instrumentation.

SITE SPECIFIC DETAILS

Baton Rouge, LA - Valve QRC

Req ID : R-21592

Job Family Group : Operations

Job Family : OP Field Service

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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