Field Service Technician

Copley Controls; Atlanta (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401K with company match

HSA/FSA match

8 weeks paid parental leave

Healthcare

Continuous Education Pathways

Diverse global team

Job summary

Analogic is seeking a dependable Field Service Technician to diagnose and repair electronic and mechanical issues in airport security equipment. You will document service reports, maintain relationships with customers, and travel to sites within the Atlanta area and beyond as needed.

Strong emphasis on customer service, communication, and independent field work. Candidates must pass stringent background checks, have a valid driver’s license, and be able to obtain necessary security clearances.

Qualifications

• High School Diploma or equivalent with 3–5 years of troubleshooting/repair experience.
• Professional written and oral communication skills to document reports and interact with customers.
• Flexible schedule and ability to work in fluid environments.
• Must pass background check, drug test, pre-employment physical, and credit check.
• Must obtain Airport ID Badge and TSA clearance; able to travel up to 10% domestically and internationally.

Responsibilities

• Diagnose errors and determine proper solutions for electronic and mechanical issues.
• Repair electronics/mechanical systems and maintain technical product knowledge.
• Document service reports in a timely and detailed manner.
• Meet daily service needs at assigned sites and plan repairs/maintenance.
• Schedule work based on field needs and travel requirements.

Skills

Customer service

Communication skills

Time management

Flexibility

Field troubleshooting

Travel readiness

Education

High school diploma or equivalent

Certified trade training

Job description

Posting Details

• Full-Time
• Remote
• Locations: Hartsfield-Jackson Atlanta International Airport, Atlanta, GA, USA

Job Details

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service. This position will cover Hartsfield-Jackson Atlanta International Airport and surrounding areas.

Why should you join the Analogic team?

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com.

The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your Primary Responsibilities

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs.

Basic Qualifications

• High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair
• Exceptional at managing time and able to complete assigned small field projects
• Technically savvy; innovative, quick to learn and adapt to new technology
• Professional demeanor and customer focused.
• Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers.
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
• Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications

• Certified trade training

Benefits

• 401K with company match vested immediately
• HSA/FSA match
• 8 weeks paid parental leave
• Healthcare for now and healthcare as your family and health change
• Continuous Education Pathways
• You will be joining a passionate, driven and diverse global team!

To learn more about our culture please visit: https://www.analogic.com/careers/

Follow us on LinkedIn: https://www.linkedin.com/company/analogic/

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.