Field Service Technician

Peaktechnologies; Alpharetta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Technician to provide top-notch service and support for various electro-mechanical devices. This role involves installations, repairs, and maintaining customer satisfaction through effective communication and problem-solving. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to manage inventory efficiently. Join a dynamic team that values innovation and operational excellence while offering extensive training and development opportunities. If you are ready to take on a challenging yet rewarding position with significant travel, this is the perfect opportunity for you!

Qualifications

• Near expert level technical background in electro-mechanical devices.
• Must have strong computer skills and be a self-starter.

Responsibilities

• Provide service and support for equipment including installations and repairs.
• Ensure exceptional customer service and maintain accurate documentation.

Skills

Technical Background in Electro-Mechanical Devices

Customer Service Skills

Inventory Management

Microsoft Windows-based Programs

Communication Skills

Problem Solving

Education

Associate Degree

Certification in IT or Process Improvement

Job description

Join to apply for the Field Service Technician role at Peak Technologies

This range is provided by Peak Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $27.00/hr

Job Details: Position: Field Service Technician (Printers/Scanners/etc.) $25/hr Northern ATL Location: Lawrenceville, Duluth, Norcross, Athens, or Monroe areas.

Are you a Field Technician/Engineer/Service Technician? Or do you want to become a member of this field? Are you tech savvy with mechanical aptitude and a good communicator? Can you help us to provide best in class service and work with an industry leader?

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

Position Overview

As a Field Service Technician /Customer Service Engineer (CSE), you will provide service and support for Peak Technologies supported equipment, including, but not limited to, installations, repair, preventative maintenance, calibration, and sales support. Maintain an organized, proactive system of territory management, utilizing current management reports and data provided. Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers.

Responsibilities include, but are not limited to:

1. Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
2. Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
3. Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
4. Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
5. Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA’s, and resolution status.
6. Regularly interact and build strong relationships with internal and external customers.
7. Develop a working knowledge of Corporate and Service Department procedures and policies.
8. Install, maintain, and repair FHE (forms handling equipment).
9. Take ownership of position and proactively engage in coordinating and scheduling servicing activities based on regional demands and priorities.
10. Demonstrate behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results.
11. Continuous training and self-development to learn Peak Technologies products and applications.
12. Attend management-approved seminars and training sessions as requested.
13. Comply with all safety policies, practices, and procedures.
14. Perform other duties/special projects as assigned.

Qualifications

Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience. Associate Degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry. Certification in information technology, process improvement, or similar disciplines is desired. Operates within division or department policy guidelines using independent judgment in achieving assigned objectives. Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals. Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Escalates issues discovered while performing required tasks to minimize customer disruptions. Prioritizes and handles multiple tasks simultaneously. Strong computer skills and phone application skills using Microsoft Windows-based programs are required. Self-starter and motivated to perform effectively during times of high demand. Ability to work from home with minimal supervision or guidance. Must have a valid driver’s license and maintain a safe driving record. Must be able to lift 50 lbs without limitations or constraints. Be able to travel throughout the country. Be able to perform in high-pressure environments. Critical physical effort consisting of continuously standing, bending, and handling equipment. Exposure to limited amounts of noise and paper dust. Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.

About Peak Technologies

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting