Field Service Technician

LB Water Service, Inc; Aliquippa (Beaver County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

ESOP ownership

Medical and prescription coverage

401k retirement plan

Paid vacation, sick and holidays

Job summary

LB Water Service, Inc. is seeking a field service technician to support customers across field locations in Beaver County, Aliquippa, USA.

You will install, upgrade, troubleshoot, monitor, and train customers on company equipment, and assist the sales team with related tasks when not in the field. The role requires travel, strong communication skills, ERP proficiency, and the ability to manage inventory, service calls, and documentation.

Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred.
• MS Office proficiency including Excel, Access, Word, PowerPoint and Prezi.
• Demonstrated work history.

Responsibilities

• Install or upgrade equipment at field locations.
• Configure hardware and software components after installation.
• Perform routine maintenance on technology equipment.
• Test equipment to troubleshoot issues.
• Document installation and repairs.
• Assess equipment failures and repair as needed.
• Maintain tools and equipment used during service calls.
• Teach customers how to use the equipment properly.
• Meet with customers to determine service or repair needs.
• Manage stock of replacement parts and equipment.

Skills

Travel overnight

English proficiency

Project management

Mechanical skills

Electrical skills

Heavy equipment

Education

Bachelor's degree or related discipline

Tools

Excel

Access

Word

PowerPoint

Prezi

Job description

LB Water Service and FlowNetworx, dba 540 Technologies, is looking to hire a field service technician to look after the service and maintenance needs of our customers. As a field service technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment. The duties include installation, troubleshooting, system monitoring and repairs. This position is also responsible for expanding the effectiveness of our sales team, by providing this team with general warehouse, office, and administrative support through a variety of activities and related tasks when work is not required in the field.

The ideal candidate will:

• Install or upgrade equipment maintained by the company in various field locations
• Configuring hardware and software components after installation
• Perform routine maintenance on technology equipment
• Test equipment to troubleshoot the issues
• Document installation and repairs
• Assess equipment failures and repair as needed.
• Maintain all tools and equipment used during service calls
• Teach customers how to use the equipment properly
• Meet with the customer to determine the nature of the service or repair
• Manage the stock of replacement parts and equipment
• Maintain equipment stock in the company vehicle
• Manage demo/loaner fleet of equipment
• Be proficient in all aspects of the ERP system
• Order and receive inventory
• Generate and coordinate order shipments
• Coordinate all RMA’s
• Serve as centralized sales call tracker and coordinator
• Help to coordinate remote cold call and appointment set ups
• Work with Marketing team as directed
• Gain intermediate understanding of all products and uses
• Provide summary reports as directed
• Continuously increase knowledge of company products, services, and procedures
• Work in a team environment, communicating as required with all personnel
• Perform other duties as required by the Manager

QUALIFICATIONS

Experience

• Bachelor's Degree in Arts or related discipline or equivalent combination of education and experience, preferred.
• Working knowledge of Microsoft Office including Excel, Access, Word, PowerPoint and Prezi.
• Demonstrated work history.

Skills and Abilities

• Able to adapt to a constantly changing work schedule
• Able to travel overnight frequently
• Proficiency in the use of the English language in reading, writing, and speaking
• Ability to successfully interact with all organizational levels
• Good communication and training skills
• Demonstrated proficiency to manage multiple tasks and activities at once, to organize and set priorities and to meet deadlines
• Computer savvy: ability to learn and retain new programs and applications
• Demonstrated skills in project management
• Mechanical and electrical skills
• Physically fit and able to work with heavy equipment
• Ability to problem-solve
• Ability to pass a drug test

Conduct

• Self-management; works well with little supervision.
• Strong follow through skills.
• Highly motivated and enthusiastic.
• Good interpersonal skills and good communicator.
• Ability to listen to and understand customer needs.
• Strong organizational skills and detail oriented.
• Be a team player and support the Company's goals.
• Conducts in a professional manner.
• Honest with high level of integrity.

About LB Water

For over50 years, LB Water has been making water, wastewater and stormwater work by delivering the right products, service, training and solutions for our customers. Over time, we've grown from one sales office in Selinsgrove, Pennsylvania, to ten full-service locations covering Pennsylvania, Maryland, Virginia, Ohio, West Virginia, Delaware, New Jersey and Washington D.C. We are a 100% employee owned company and we place a high value on recruitment and professional development. We believe that our employees, now numbering more than two hundred, are our core strength and most valuable asset, and we are proud to have recently been voted one of Pennsylvania’s top 100 places to work. To learn more, please visit our website at www.lbh2o.com

LB Water offers a comprehensive total rewards package designed with our employees’ health and wealth in mind. Here are just some of the rewards and benefits offered:

• LB Water is 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP)—a retirement pension plan where LB Water allocates company stock to individual employee pension accounts
• Comprehensive medical and prescription coverage with 100% of the premium and deductible paid by LB Water
• Dental, vision, life, short and long-term disability insurance available through payroll deduction
• 401k retirement plan with employer contribution
• Paid vacation, sick and holiday time

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.