Field Service Technician

Southwest Copy Systems Inc.; Albuquerque (NM); On-site; Full time

Job summary

Join a locally owned business solutions provider as a Field Service Technician, where your mechanical skills will shine. This role involves maintaining and repairing a variety of office equipment, ensuring customer satisfaction through quality service. You will gain valuable insights into business functions while advancing your career. With a focus on long-term partnerships, this company has earned top industry awards for service excellence. If you're ready to make a difference and work with cutting-edge technology, this is the opportunity for you!

Benefits

401(k) plan

Optional life insurance

Generous paid holiday schedule

Paid time off

Qualifications

• Hands-on mechanical experience required, such as low voltage machinery.
• 1+ years of experience in repairing or servicing office equipment preferred.

Responsibilities

• Maintain, service, and repair office equipment at customer locations.
• Diagnose equipment issues and handle upgrades efficiently.

Skills

Mechanical skills

Problem-solving

Time management

Customer service

Education

High School Diploma or GED

Tools

Low voltage machinery

HVAC systems

Office equipment (copiers, printers)

Job description

1 week ago Be among the first 25 applicants

Southwest Copy Systems Inc. provided pay range

This range is provided by Southwest Copy Systems Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/hr - $25.00/hr

Hourly range $14.00 - $25.00 per hour based on experience

Summary

Southwest Copy Systems was founded in 1992 by an owner with over 50+ years of experience in the industry. We are a locally owned and operated Business Solutions Provider offering Albuquerque & Santa Fe companies of all sizes with office hardware, software, and workflow solutions.

Our emphasis on providing quality products and superior service has led to Southwest Copy Systems becoming the largest locally owned and operated total office solutions provider in New Mexico. All parts and supplies are stocked locally with one million dollars in inventory for quick and responsive customer service.

Our focus to create successful, long-term business partnerships with our customers has led to us being awarded “The ProMasters Service Award,” the highest award for service in the industry, from our partner, Toshiba, for nearly a decade. This award puts Southwest Copy Systems in the Top 2 percent of dealers nationwide, proving Southwest Copy Systems provides the highest level of service available in New Mexico.

As the Field Service Technician, you will be instrumental in delivering these solutions through maintaining, servicing, and repairing office equipment (black and white, color, and multifunctional devices, and more) at customer locations throughout your territory.

You will also gain valuable insight into our different business functions, developing your skills and advancing your career in the process.

What you'll be doing

1. Providing maintenance, service, repairs, and training efficiently and effectively
2. Diagnosing equipment issues and handling upgrades
3. Making modifications, removing old units, and retrofitting existing hardware
4. Completing field calls according to priority while practicing good time management
5. Continuously enhancing your technical skills for field assignments
6. Rebuilding components at the shop

Qualifications

1. High School Diploma or GED required
2. Hands-on mechanical experience required, such as: low voltage machinery, hands-on technician, vehicle mechanics, AC/HVAC, etc.
3. One (1) or more years of experience in repairing, servicing, and/or installing office equipment, including copiers, printers, Photo ID and ID Badge systems, or fingerprint scanners preferred (but not required)
4. Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
5. A valid driver's license and auto insurance coverage required (mileage reimbursement option, or vehicle provided)
6. Majority of travel will be in close proximity; however, candidates will need to be comfortable traveling 45 minutes or more as needed
7. Tiered compensation increases based on completing training and certification milestones

Benefits

1. 401(k) plan
2. Optional life insurance
3. Generous paid holiday schedule and paid time off

Seniority level

Associate

Employment type

Full-time

Job function

Production, Engineering, and Customer Service

Industries

Technology, Information and Internet