Field Service & Technical Inspection Technician

TRAK Group; Erlanger (KY); On-site; USD 34,000 - 55,000; Full time

Job summary

TRAK Group in Erlanger, Kentucky is seeking a Field Service Technician to provide hands-on field service, equipment inspection, testing, assembly, and repair for industrial resistance welding equipment. The role blends on-site service with in-house inspection and repair work, and requires a mechanically inclined, customer-focused professional who travels to customer sites.

The ideal candidate will diagnose mechanical issues, perform start-ups, conduct preventative maintenance, train customers,

Qualifications

• Must have strong mechanical aptitude and hands-on troubleshooting abilities.
• Ability to diagnose mechanical equipment issues and independently develop solutions.
• Excellent customer service and communication skills.
• Positive attitude with willingness to learn new technologies and equipment.
• Ability to work independently while collaborating with cross-functional teams.
• Willingness to travel to support customer installations and service.

Responsibilities

• Travel to customer facilities to install, troubleshoot, service, and maintain industrial equipment.
• Perform equipment start-ups and preventative maintenance activities.
• Provide technical support and customer training on equipment operation and maintenance.
• Diagnose mechanical and technical issues and implement effective repair solutions.
• Represent the company professionally while building strong customer relationships.
• Document service activities and communicate recommendations to customers and internal teams.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Independent work

Travel willingness

Education

Technical school education or related technical field

Tools

Blueprints & Schematics

Calipers

Micrometers

Electrical troubleshooting

Industrial controls / PLCs

Job description

Field Service & Technical Inspection Technician Setting/Hours: In Field| Full-time Join trak group in partnering with a growing client in Erlanger, Kentucky that’s expanding its Manufacturing team.

Position Summary

We are seeking a Field Service Technician to provide technical service, equipment support, and customer training for industrial resistance welding equipment. This role combines hands-on field service with in-house equipment inspection, testing, assembly, and repair. The ideal candidate is mechanically inclined, enjoys troubleshooting complex equipment, and is committed to delivering exceptional customer service while supporting manufacturing operations.

Key Responsibilities

Field Service & Customer Support

• Travel to customer facilities to install, troubleshoot, service, and maintain industrial equipment.
• Perform equipment start-ups and preventative maintenance activities.
• Provide technical support and customer training on equipment operation and maintenance.
• Diagnose mechanical and technical issues and implement effective repair solutions.
• Represent the company professionally while building strong customer relationships.
• Document service activities and communicate recommendations to customers and internal teams.

Equipment Inspection & Technical Support

• Perform final inspections on resistance welding equipment and components.
• Test equipment to verify quality, functionality, and performance standards.
• Rebuild and repair returned customer equipment and assemblies.
• Diagnose failures and recommend corrective actions for returned products.
• Assist with the assembly of new equipment and production support activities.
• Utilize precision measuring tools, including calipers and micrometers, to verify product quality.
• Support manufacturing and technical operations as needed.

Qualifications

• Strong mechanical aptitude and hands‑on troubleshooting skills.
• Ability to diagnose mechanical equipment issues and independently develop solutions.
• Excellent customer service and communication skills.
• Positive attitude with a willingness to learn new technologies and equipment.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Willingness to travel as required to support customer installations and service.

Preferred Qualifications

• Experience servicing, repairing, assembling, or troubleshooting industrial or mechanical equipment.
• Ability to read and interpret blueprints, schematics, and technical drawings.
• Experience using precision measuring instruments such as calipers and micrometers.
• Exposure to electrical troubleshooting, industrial controls, or PLCs.
• Technical school education or experience in industrial maintenance, manufacturing, automotive repair, military maintenance, or a related technical field.

Travel Requirements

Domestic travel ranging from approximately 5% to 40%, depending on business needs. Most travel consists of day trips with occasional overnight travel. Occasional international travel opportunities may be available. Weekend travel is uncommon. Company‑issued cell phone provided. All business travel expenses paid by the company.

Ideal Candidate Profile

Hands‑on technician who enjoys diagnosing and solving mechanical problems. Customer‑focused professional who represents the company with professionalism and confidence. Self‑motivated individual who works well independently in the field while collaborating with internal teams. Detail‑oriented technician committed to quality workmanship and continuous learning. Flexible professional who enjoys a combination of travel, customer interaction, and technical work in a manufacturing environment.