Field Service Techician

Fastems Systems GmbH; Ohio; On-site; USD 70,000 - 90,000; Full time

Job summary

A manufacturing technology company is seeking a Customer Support Engineer to provide on-site and in-house support. Responsibilities include diagnosing repairs at customer sites and maintaining high service levels. The ideal candidate will have a 4-year engineering degree and strong CNC mechanical and electrical knowledge. Travel within the U.S. and occasionally internationally is required. This role offers the opportunity to work in an innovative, agile environment.

Qualifications

• Bachelor's degree in engineering or related field is required.
• Ability to travel extensively in U.S., Canada, and Mexico.
• Strong technical support and customer service skills.

Responsibilities

• Primary customer support contact to diagnose and execute repairs at the customer’s site.
• Maintain high level of customer service and build relationships.
• Work closely with technical support, installation, and sales.

Skills

CNC Mechanical knowledge

Electrical knowledge

Understanding mechanical drawings

Experience in complex machine automation

Education

4-year college degree in engineering or related field

Job description

Overview

Fastems provides high-end manufacturing systems, software, and services globally, with the mission of helping metalworking manufacturers increase productivity and sustainability. From automating a single machine tool to delivering a complete factory system, Fastems designs intelligent factory automation solutions for cutting-edge organizations in industries such as aerospace and production technology. We believe that a sustainable, strong, and competitive manufacturing base can be achieved only by automation and digitalization.

Responsibilities

• Primary customer support contact to diagnose and execute repairs at the customer’s site.
• Maintain a high level of customer service. Build internal/external customer and vendor relationships to ensure a teamwork driven environment.
• Work closely with the other departments: Technical Support, Installation, Software, Sales, Training departments.
• Provides on-site and in-house customer service, occasionally remotely.
• Travels to customer sites; locally and as required, out-of-state to support customers.
• Performs pre-sale technical sales support to sales team & customer.
• Attends and participates in sales, service, company, and customer meetings as requested.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.
• Based on business need, assists, supports and/or performs other duties within scope and ability. Assumes accountability and responsibility for assigned projects and programs.

Minimum Education / Experience Required

A minimum of a 4-year college degree in engineering or a related field is required.

Special Skills Required

• Ability to travel extensively in the U.S., Canada, and Mexico; must have a valid U.S. passport.
• Strong CNC Mechanical and Electrical knowledge.
• The ability to understand mechanical drawings and electrical prints.
• Demonstrated experience in complex machine automation and solutions.

At Fastems, you will work with state-of-the-art tools in one of the top companies in a rapidly growing industry. In your job you will be able to create the world’s most advanced production environments for Fastems’ customers. There are over 500 of us, and we like to keep our ways of working agile. We believe in our unique company culture that serves as the key to our continuous renewal. At Fastems you’ll get to work with some of the brightest people in the industry, so every day is an opportunity to learn something new.