Field Service Techician

Marangoni; Nashville (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Travel up to 75%

Industry leading equipment experience

Job summary

Marangoni Tread North America, Inc. is seeking a Field Service Technician to diagnose, repair and refurbish industrial equipment, primarily at our warehouse with regular travel to customer sites.

The role emphasizes hands-on maintenance, equipment troubleshooting, and delivering exceptional service to keep operations running smoothly. The ideal candidate has 5+ years in industrial maintenance, a technical degree or military training, and strong communication, problem-solving, and interpersonal

Qualifications

• Minimum of 5 years of industrial maintenance experience.
• Technical degree preferred or relevant military training.
• Background with other applicable experience encouraged to apply.

Responsibilities

• Diagnose and repair equipment using hand tools and testing devices.
• Perform regular inspections to ensure equipment operates to standards.
• Interact with customers, demonstrate operation, and answer questions.
• Analyze test data and trouble reports to determine repair needs.
• Develop clear repair documentation and customer instructions.
• Elevate customer satisfaction by delivering superior service.

Skills

Communication

Troubleshooting

Problem solving

Critical thinking

Service orientation

Active listening

Technical proficiency

Interpersonal skills

MS Office 365

Sense of urgency

Prioritization

Adaptability

Root-cause analysis

Education

Technical degree

Job description

Marangoni Tread North America, Inc. | Technical Services

Turn Your Industrial Maintenance Experience into a Career with More Variety, Autonomy & Impact.

Field Service Technician

Why Join Marangoni Tread North America, Inc.?

More than routine maintenance.

You’ll diagnose, repair, inspect, install, and refurbish industrial equipment while solving a variety of technical challenges.

Become the technical expert customer's trust.

You’ll work directly with customers to troubleshoot problems, demonstrate equipment operation, provide technical guidance, and help keep their operations running effectively.

Your Experience Matters.

We value hands-on industrial maintenance experience. A technical degree or relevant military training is preferred, but candidates with other backgrounds and applicable experience are encouraged to apply.

Travel—and still have most weekends at home.

Travel can be up to 75%, but most travel occurs Monday through Friday. Weekends are typically free unless a large, pre-scheduled project requires otherwise.

Solve the problem—not just the symptom.

You’ll have the opportunity to identify root causes and develop continuous-improvement initiatives that help prevent recurring equipment problems.

Job Summary

As a Field Service Technician, you will be a key point of contact for our customers, providing exceptional service and technical support. This role primarily operates at our corporate warehouse but requires regular travel to customer locations. You will address technical needs, conduct annual process audits, and maintain high standards of customer satisfaction within the retreading industry. Working collaboratively with the Technical Services team, you will install, repair, and refurbish industrial equipment to meet operational requirements.

General Accountabilities

Diagnose & Repair

Utilize your technical expertise to identify and resolve equipment malfunctions using hand tools and testing equipment.

Perform Inspections

Conduct routine inspections to ensure equipment operates effectively and adheres to industry standards.

Customer Interaction

Demonstrate equipment operation to customers, provide clear instructions, and address customer questions or concerns.

Technical Analysis

Analyze test data, computer printouts, and trouble reports to determine repair requirements and appropriate repair methodologies.

Documentation

Develop detailed repair documentation and instructions that empower customers to manage their own repairs.

Customer Satisfaction

Elevate customer satisfaction by delivering industry-leading service and effectively managing account-specific issues.

Job Qualifications

Education

• Technical degree preferred and/or relevant military training.
• Candidates with other backgrounds and applicable work experience are encouraged to apply.

Experience

• Minimum of 5 years of industrial maintenance experience.

Skills

• Excellent verbal and written communication
• Troubleshooting
• Complex problem-solving
• Critical thinking
• Service orientation
• Active listening
• Technical proficiency
• Strong interpersonal skills
• Proficiency in Microsoft Office 365
• Sense of urgency
• Strategic prioritization
• Adaptability
• Ability to identify and develop continuous-improvement initiatives through root-cause analysis

Physical Requirements & Work Environment

• Work occurs indoors and outdoors across office, manufacturing-floor, and warehouse environments.
• Exposure to loud noise, dust, dirt, and smoke may occur.
• Appropriate protective safety clothing and equipment- including proper attire, shoes, gloves, and goggles -may be required as needed.
• The position involves prolonged periods of standing or sitting and extensive use of measuring devices and machinery.
• Candidates must be comfortable planning and executing travel up to 75% of the time.
• Most travel occurs Monday through Friday, with weekends typically free unless large, pre-scheduled projects arise.

The Opportunity

If you have built your career around industrial maintenance and troubleshooting and are ready for a position where your technical knowledge can have a greater impact, this could be your next move.

We're looking for someone who can solve the problem, communicate the solution, earn the customer's trust, and continuously look for ways to make equipment and processes better.

Bring your technical experience. We'll give you the opportunity to use it in the field.

Equal Employment Opportunity & Accommodation

Retreading Systems North America is an equal opportunity employer. Applicants who require a reasonable accommodation during any part of the application or hiring process may contact Human Resources.