Field Service Tech - WI (Remote)

Vaco by Highspring; Green Bay (WI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Company mobile phone

Travel expenses covered

Travel time paid

Job summary

Vaco by Highspring, a leading manufacturer and integrator of industrial labeling equipment, seeks a Field Service Technician to support customers across the Upper Midwest. You will install, troubleshoot, repair, and maintain equipment while delivering exceptional service and training end users.

The ideal candidate brings 2–3 years of electro‑mechanical troubleshooting experience, is comfortable traveling up to 60% of the time, and can work independently while managing priorities.

Qualifications

• 2–3 years electro‑mechanical troubleshooting experience.
• Experience in field service with extensive travel.
• Strong mechanical aptitude and troubleshooting abilities.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Excellent customer service and communication skills.
• Ability to train customers on equipment operation and maintenance.
• Valid driver's license; able to travel extensively.

Responsibilities

• Install, troubleshoot, repair, and maintain industrial labeling, coding, and marking equipment.
• Perform preventive maintenance and field service work at customer facilities.
• Diagnose mechanical, electrical, and system issues and implement effective solutions.
• Train customer personnel on proper equipment operation and best practices.
• Document service activities and complete required reports accurately and on time.
• Maintain strong customer relationships by providing professional, high‑quality support.
• Stay current on industry trends, products, and emerging technologies.
• Participate in company meetings, training programs, and professional development opportunities.
• Assist with office‑based responsibilities when not traveling to customer sites.
• Identify customer needs and communicate potential product or service opportunities to internal teams.

Skills

Electro-mechanical troubleshooting

Field service

Mechanical aptitude

Customer service

Train end users

Valid driver's license

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Our client is a leading manufacturer and integrator of industrial labeling, coding, and marking solutions serving customers across North America. With a reputation for innovation, quality, and customer service, they provide advanced equipment and support services that help organizations optimize their packaging and production operations. As the business continues to grow and expand its customer base, our client is seeking a Field Service Technician to support customers throughout the Upper Midwest region.

This is an exciting opportunity for a mechanically inclined, customer-focused professional who enjoys problem-solving, working independently, and traveling to customer sites. The Field Service Technician will be responsible for installing, troubleshooting, repairing, and maintaining industrial equipment while delivering exceptional customer service. The ideal candidate will bring strong electro‑mechanical troubleshooting experience, excellent communication skills, and the ability to train end users on equipment operation and maintenance.

Job Type: Permanent

Location: Remote (need to Sit in the Greater Green Bay area)

Key Responsibilities

• Install, maintain, troubleshoot, and repair industrial labeling, coding, and marking equipment.
• Perform preventive maintenance and field service work at customer facilities.
• Diagnose mechanical, electrical, and system‑related issues and implement effective solutions.
• Train customer personnel on proper equipment operation and best practices.
• Document service activities and complete required reports accurately and on time.
• Maintain strong customer relationships by providing professional, high‑quality support.
• Stay current on industry trends, products, and emerging technologies.
• Participate in company meetings, training programs, and professional development opportunities.
• Assist with office‑based responsibilities when not traveling to customer sites.
• Identify customer needs and communicate potential product or service opportunities to internal teams.

Required Qualifications

• Minimum of 2-3 years of experience troubleshooting and repairing electro‑mechanical machinery.
• Experience working in a field service environment with significant travel requirements.
• Strong mechanical aptitude and troubleshooting abilities.
• Proficiency with Microsoft Office applications, including:
  • Outlook
  • Word
  • Excel
• Excellent customer service and interpersonal communication skills.
• Ability to train customers and end users on equipment operation and maintenance.
• Valid driver's license and ability to travel extensively throughout the assigned territory.
• Ability to work independently while managing multiple priorities.

Preferred Qualifications

• Experience supporting packaging, labeling, coding, or industrial manufacturing equipment.
• OEM (Original Equipment Manufacturer) experience.
• Familiarity with PLC and PC‑based control systems.
• Experience with ERP systems, particularly Syteline.
• PMMI certification or willingness to obtain certification (company‑sponsored).
• Technical certifications, associate degree, or bachelor's degree in a related field.
• Experience with flexible packaging or related machinery.

Travel Requirements

• Approximately 60% travel throughout the Upper Midwest territory.
• Must reside within a reasonable commuting distance of an airport.
• Travel is typically Monday through Friday, with occasional extended travel depending on business needs.
• All travel expenses are covered, including airfare, rental vehicles, and approved business expenses.
• Company‑issued mobile phone provided.
• Travel time is compensated.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Additional Disclaimer

Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations; and other business and organizational needs.

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).