Field Service Tech (Printer/Copier Repair)

Peak Technologies, Inc.; Atlanta (GA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Peak Technologies, Inc. is seeking a Field Service Technician to install, commission, troubleshoot, repair, and support customer equipment.

The role emphasizes strong electro-mechanical problem solving, independent work, and excellent customer relations across on-site and remote support channels. Responsibilities include preventive maintenance, diagnostics, training, and documentation, with travel to customer sites as needed.

Qualifications

• Associate degree or technical diploma in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or related field preferred.
• 2-5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience preferred.
• Strong electro-mechanical troubleshooting and diagnostic skills.
• Ability to read and interpret technical drawings, schematics, manuals, and operating procedures.
• Strong computer proficiency, including Microsoft Windows applications and mobile service technologies.
• Strong customer service, communication, organizational, and problem-solving skills.

Responsibilities

• Install, commission, maintain, troubleshoot, and repair customer equipment per standards.
• Perform preventive maintenance, inspections, and testing to maximize performance and reliability.
• Diagnose equipment issues and implement corrective actions to minimize downtime.
• Provide technical support via phone, remote support, or onsite service.
• Deliver customer training and equipment demonstrations to ensure proper operation.

Skills

Electro-mechanical troubleshooting

Customer service

Communication

Problem solving

Independence

Bilingual (English/French)

Driving

Education

Associate degree or technical diploma in Electromechanical Technology or related field

Tools

Microsoft Windows

Diagnostics equipment

Mobile service technologies

Job description

JOB SUMMARY & SCOPE

Responsible for installing, maintaining, troubleshooting, repairing, and supporting customer equipment to ensure optimal performance and customer satisfaction. This role serves as a primary technical resource for customers, providing equipment support, training, and problem resolution while maintaining strong customer relationships. The position requires strong electro-mechanical troubleshooting skills, independent judgment, effective communication, and a commitment to operational excellence, safety, and continuous improvement.

KEY ACCOUNTABILITIES

• Install, commission, maintain, troubleshoot, and repair customer equipment in accordance with company and manufacturer standards.
• Perform preventative maintenance, inspections, and equipment testing to maximize performance and reliability.
• Diagnose equipment issues and implement timely corrective actions to minimize customer downtime.
• Assemble, configure, and prepare equipment for customer installation as required.
• Provide technical support and troubleshooting assistance via phone, remote support, or onsite service.
• Deliver customer training and equipment demonstrations to ensure proper operation and utilization.
• Maintain proactive communication with customers regarding service status, estimated arrival times, and issue resolution.
• Develop and maintain positive working relationships with customers, sales teams, and internal stakeholders.
• Prepare repair quotations, service recommendations, and related documentation as needed.
• Identify opportunities to promote service agreements, upgrades, replacement parts, and other service offerings.
• Maintain accurate service records, time reporting, expense documentation, and other required administrative records.
• Manage inventory, tools, service parts, and related assets in accordance with company policies.
• Coordinate and prioritize service activities to meet customer and business requirements.
• Participate in ongoing technical training and maintain current knowledge of supported products and technologies.
• Comply with all safety policies and procedures and perform other duties or special projects as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS

• Associate degree, technical diploma, or post-secondary education in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or a related field preferred.
• Equivalent combinations of education, technical training, and relevant experience will be considered.
• 2-5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience preferred.
• Strong electro-mechanical troubleshooting and diagnostic skills.
• Ability to read and interpret technical drawings, schematics, manuals, and operating procedures.
• Strong computer proficiency, including Microsoft Windows applications and mobile service technologies.
• Strong customer service, communication, organizational, and problem-solving skills.
• Self‑motivated with the ability to work independently and manage multiple priorities.
• Bilingual (English/French) skills are considered an asset where applicable.
• Valid driver's license with an acceptable driving record.
• Ability to travel within assigned territories and work outside normal business hours as required.
• Ability to lift up to 50 pounds and perform the physical requirements associated with field service work.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English or French, as applicable. Additional primary company languages include Spanish and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization

SUPERVISION

• Role is not responsible for supervising direct or indirect reports

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision making

WORKING RELATIONSHIPS

• Peak Sales Order & Customer Service Teams
• Peak Management Team

PHYSICAL REQUIREMENTS

• Stand
• Walk
• Sit
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Climb or balance
• Sto​op, kneel, crouch, or crawl
• Talk or hear
• Lift Up to 25lbs
• Travel