Field Service Tech - Poultry Inspection, Batching & Portioning

JBT Marel Corporation; United States; Remote; USD 41,000 - 62,000; Full time

Job summary

JBT Marel is seeking a Field Service Tech to perform on-site troubleshooting, repair, installation, maintenance and customer training for Marel machinery at client sites. You will report to the Field Service Manager and travel extensively within your territory.

The role requires ability to lift up to 50 lbs and strong English communication. This fully remote position demands readiness to travel about 75% and to work independently while delivering exceptional customer service.

Qualifications

• Mechatronics experience with several years of electronic troubleshooting skills.
• Customer-facing interaction and commercial service skills are essential.
• Solid knowledge of common business applications (Outlook, Teams, Excel).

Responsibilities

• Provide troubleshooting, repair, installation, maintenance and training for Marel machinery on client sites.
• Report to the Field Service Manager and coordinate with customers.
• Travel extensively within the assigned territory.
• Must be able to lift up to 50 lbs.

Skills

Mechatronics experience

Electronic troubleshooting

Customer-facing skills

MS Outlook

Teams

Excel

English proficiency

US passport

US driver’s license

Tools

MS Outlook

Teams

Excel

Job description

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Field Service Tech (FST) is the front-line field service representative and is responsible for fulfilling the customer's expectations during on-site activities. The FST is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FST may mentor junior FSTs and provide basic training.

What you will be doing:

• Provides outstanding service in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites. This involves preparing for service activities, offering aftercare for new installations, staying in regular contact with the customer, and reporting on progress.
• You will report to the Field Service Manager
• Extensive travel within the allotted territory
• Must be able to lift up to 50lbs.

What we are looking for:

• Knowledgeable in customer service principles and processes, including assessing customer requirements, ensuring service quality, and evaluating customer satisfaction levels.
• Mechatronics experience with several years of electronic troubleshooting skills
• Customer face-to-face interaction skills and commercial service skills·
• Social perceptiveness·
• Technical competence in an engineering discipline
• Solid knowledge and experience with common business applications such as MS Outlook, Teams, Excel, etc.
• Have a good command of the English language.
• Must have or obtain a Passport
• Valid US drivers' license with insurable driving record.

Nice to have:

• Industrial electrical certificate.
• Poultry industry experience.

Requirements for the role

• You must be authorized to work in the US without sponsorship now or in the future.

Travel & Location

• This position is fully remote and we ask that you travel approximately 75% of the time.

The estimated annual salary range for this role is $30-$45 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

Benefits:

JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity:

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Commitment to Global Safety

As a JBT Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure JBT Marel is a safe place to work.

JBT Marel Vision and Values

In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. JBT Marel's core values are: Unity, Innovation and Excellence.

Use of Technology in Our Hiring Process

JBTMarel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.

All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.

This is a remote position

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